Associate Director, Student Financial Aid, Technology & Operations The University of Akron Akron, OH44325 Job Summary: Oversee and assist with the management of the Office of Student Financial Aid. Lead, plan, and direct daily business operations at a superior level while ensuring compliance with all federal, state, and institution rules and regulations. Engage annually with federal, state, and internal auditors to successfully complete the required reviews. Routinely exercise professional judgement and critical thinking in the administration of aid programs and to resolve departmental issues. Analyze internal processes and recommend procedural or policy changes to improve financial aid processes and department operations. Manage staff including training, assigning, directing and evaluating work. Oversee employment searches and hiring processes for the department. Develop, implement and administer financial aid plans and programs for student groups and to support the overall goals of Enrollment Management and the university. Work closely with IT staff to design, program, test, and deploy functionality of Workday student information system. Continually collaborate with other departments, university administration, and the campus community to deliver outstanding student service. Represent the university on advisory boards and national and State associations. Essential Functions: Oversee and assist with the management of the Office of Student Financial Aid.  Lead, plan, and direct daily business operations at a superior level while ensuring compliance with all federal, state, and institution rules and regulations. Engage annually with federal, state, and internal auditors to successfully complete the required reviews. Routinely exercise professional judgement and critical thinking in the administration of aid programs and to resolve departmental issues. Oversee the administration of all student loan programs including the Federal Direct Loan program, graduate PLUS loans, Parent PLUS loans, and private student loans. Oversee the management of federal and state financial aid programs and Return of Title IV Funds. Analyze internal processes and recommend procedural or policy changes to improve financial aid processes and department operations. Work closely with IT staff to design, program, test, and deploy functionality of Workday student information system. Continually collaborate with other departments, university administration, and the campus community to deliver outstanding student service. Manage staff including training, assigning, directing and evaluating work.  Oversee employment searches and hiring processes for the department.  Represent the university on advisory boards and national and State associations. Required Qualifications: Requires a relevant bachelor's degree. Requires a minimum of two years of experience in student financial aid, or closely related experience in a higher education institution. Computer skills include Microsoft Office Suite, Word, Excel, and Outlook. Superior management and problem-solving skills. Excellent interpersonal and written communication skills. Knowledge and experience with financial aid software including COD, NSLDS, FSA Partner Connect and Portal. History of researching and interpreting federal regulations and engaging with the U.S. Department of Education. Experience presenting financial aid concepts and related information to a variety of groups is required. Prior supervisory experience required.

Preferred Qualifications: Experience with Workday student information system preferred.

Application Deadline: Review of applications will begin October 31, 2025, and continue until the position is filled.

Compensation: The starting salary for this position is $60,500.

Application Instructions: In order to be considered for this position, please complete the online application and attach your resume. https://uakron.wd1.myworkdayjobs.com/en-US/UACareers/job/Associate-Director--Student-Financial-Aid--Technology---Operations_JR102339 FLSA Status (exempt/nonexempt): United States of America (Exempt) For assistance with your application or attachments, please contact the Human Resources representative listed: Natasha Kuzmina, Email: nkuzmina@uakron.edu

Background Check Statement The University of Akron is committed to providing a safe environment for all students and employees.  The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus.  As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.

Non-Discrimination Statement The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans. State of Residence Statement It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio. Salary/Compensation: $60,500 per year recblid ejiw35qp6e0sbpa8pn1h14o170e34k