Overview The Associate Director will support the Director of Market Access Operations in the strategic oversight and management of Market Access commercial and government rebates across all EMD Serono therapeutic areas. This role will assist in establishing and implementing the vision for the department, ensuring alignment with corporate goals while fostering strong customer relationships and enhancing service delivery. The Associate Director will interface with internal teams and external stakeholders to facilitate strategic initiatives, assist in managing complex rebate contracts, and ensure adherence to regulatory requirements. Key responsibilities Inspire, lead, and manage the team, including objective setting, ongoing feedback and formal performance appraisals, development, coaching, and corrective actions when required, aligned with the communicated organizational strategy Accountable for achieving results for the company through the work of own team with guidance of Director Manage the analysis and processing of monthly/quarterly drug rebate data submissions for commercial and state Medicaid programs for contract compliance and rebate payout when applicable Develop individual contract performance statements and submit payment documentation packages for processing; strong interaction with contracted clients and finance/accounts payable Create work instructions, policies and procedures for the rebate payment and analysis process Review all payment packages for accuracy and quality of support documentation Ensure timely rebate payment administration specific to the Market Access contract terms and conditions Responsible for the continued development and implementation of SOP Manuals for Commercial Market Access Contracts and Medicaid Contracts Drug Rebate Processing Oversee the operationalization and processing of claims data associated with commercial, Medicaid, and other discounted business within Model N Collaborate with IT on Model N updates and ensure system functionality aligns with operational needs Work with the finance/accounts payable team to ensure all financial payments and credits are processed correctly Develop and monitor metrics to assess team performance and operational efficiency, including assessing and limiting revenue leakage associated with key risk areas Ensure operational launch readiness for forthcoming pipeline product launches to support market access discounts, rebates, and payments Train and develop team members, fostering a collaborative and high-performance culture aligned to the EMD Serono High Impact Culture behaviors Implement and monitor compliance protocols related to rebate processing and financial transactions to mitigate risks associated with regulatory requirements Establish regular communication channels with key stakeholders, including senior leadership, to provide updates on team performance, operational challenges, and strategic initiatives Identify opportunities for process improvements within the rebate operations, leading initiatives to streamline workflows and enhance efficiency Assist in the preparation and management of the budget for the rebate team, ensuring that resources are allocated effectively to meet operational goals Stay updated on industry trends and technological advancements that could enhance the rebate management process, advocating for necessary tools and systems Other duties as assigned Who You Are Minimum Qualifications Bachelors Degree in business, finance, accounting or related field 5+ years of relevant experience in rebate claim processing or equivalent. (MS plus 3yrs, PhD plus 2yrs) Preferred Qualifications Experience with Model N Revenue Management System and SAP Ability to lead, manage, & coach a team of professionals Ability to develop and grow a team of professionals Ability to manage budget and resource allocation Strong ability to partner with cross functional teams and deliver the business impact by facilitating respectful, open discussions and constructive debates, ensuring all voices are heard while driving towards a decision Strong decision-making skills that reflect the best interests of the company Proven track record of challenging the status quo, willingness to explore new ideas, and proposing innovative solutions to improve processes and outcomes/results Strong ethical standards and commitment to maintaining transparency & integrity in actions and communications Openness to feedback and a desire for personal and professional growth Commitment to staying informed about industry trends and best practices Advanced office software skills, particularly MS Excel and Powerpoint Strong communication skills and ability to influence others including senior leaders Complex problem solving skills Experience in managing large data sets Familiarity with Medicaid rules and pharmaceutical distribution networks Pay Range for this position: $156,100 - 234,200 The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here. The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

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