Lifetime Assistance – Associate Director - Residential

Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview:

Job Title: Associate Director - Residential
Location: Rochester, NY - 14612
Department: Residential
Reports To: Vice President and/or Director of Residential Services and Supports
Employment Type: Full Time
Starting Wage: $73,850 - $79,125 annually

Why You Should Work for Lifetime Assistance?

• No-Premium Health Insurance: Access comprehensive healthcare without added cost.
• Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
• Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
• Career Growth: Clear pathways to advancement, leadership training, and coaching support.
• Work-Life Harmony: Generous paid time off and supportive scheduling.
• Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities:

• Provide direct supervision, coaching, and evaluation to residential leadership staff.
• Oversee staffing coordination, recruitment, and professional development of program leaders.
• Ensure high-quality, person-centered services aligned with OPWDD standards and agency policies.
• Monitor individual service plans, protective oversight practices, and clinical supports.
• Conduct and oversee audits, quality improvement initiatives, and compliance reviews.
• Assist with fiscal oversight, including budgets, procurement, and facilities maintenance.
• Collaborate with nursing staff to ensure health, safety, and wellness monitoring.
• Manage admissions, transitions, and discharges in collaboration with interdisciplinary teams.
• Serve as Administrator On Call, responding to emergencies and critical incidents.
• Contribute to policy development and agency-wide initiatives through committee work.

What You Bring:

• Bachelor’s degree in human services or related field and at least two (2) years of supervisory experience in services for individuals with intellectual and developmental disabilities;
  – OR Associate degree with four (4) years of supervisory experience.
• Knowledge of OPWDD regulations and person-centered planning.
• Strong leadership, interpersonal, and organizational skills.
• Ability to balance multiple priorities in a dynamic environment.
• Must meet Lifetime Assistance Vehicle Operator requirements and pass all required background checks.
• Preferred: QIDP eligibility and/or SCIP-R Level II certification.

Our Mission & Culture:

• Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
• Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
• Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.

Are You Ready to Begin?

If you’re a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time.

Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us