About this Job
As a new retail landscape continues to emerge, the divide between online and offline continues to blur. We are all omni shoppers now - turning to multiple platforms/channels to meet our everyday needs. At NielsenIQ, we understand the importance of the omni shopper and the impact this new landscape is having on the growth of the e-Commerce space. Having a holistic view of performance is critical for the long-term success of many CPG brands.
Client Transition consultants play a critical role for NielsenIQ’s E-Commerce and Omni team to ensure the successful transition to NIQ’s Omni Databases. You will work in conjunction with the Consumer Panel Sales Consultant team, Account Development team, and Customer Success to ensure a smooth transition for our clients as they upgrade or move their business to our Omnishopper solutions.
Responsibilities
The primary responsibilities of the Client Transition Consultant are to execute the strategy and process of transitioning clients to our Omnishopper solution as their database of record. The role will focus on the following responsibilities:
Developing and executing a transition plan
Managing client expectations
Providing data expertise and guidance for Omnishopper data
Additionally, this team is responsible for working hand in hand with Operations, Product and Customer Success to ensure successful handoffs regarding:
Internal Socialization
Database Set Up
White Glove Client Support During transition
Qualifications
5+ years working with Consumer Panel data (NIQ, Numerator, Circana, etc.)
8+ years managing clients, preferably in the Consumer-Packaged Goods (CPG) industry
Ability to multi-task and successfully manage projects independently
Desire to problem solve and remove roadblocks
Demonstrated project management skills and ability to manage multiple priorities
Ability to learn and work across a wide variety of data platforms
Proficiency in Microsoft Office (Excel, Power-point)
Experience with pivot tables, Tableau and Power BI a plus
US Benefits
Comprehensive healthcare plan (medical, Rx, dental, and vision)
Flexible spending accounts and a Health Savings Account (including company contributions)
Life and AD&D insurance
401(k) retirement plan including company matching contributions
Disability insurance
Tuition Reimbursement
Discretionary paid time off program and 11 paid holidays
Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
Additional Information
This role has a market-competitive salary with an anticipated base compensation of the following range: $92,000.00 - $130,000.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.
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