Overview Position Type: Full Time FLSA Status: Overtime Exempt Salary: 81,380.00, Annually Link to apply: https://www.mymcpl.org/about/work-with-us/current-openings?gnk=job&gni=8a78839e98ed63b301993477f8c72446 Responsibilities Supervises managers and supports them in managing of their teams. Coaches and advises managers on the operations of their location. Works with managers to help set direction. Participates in employee discipline and termination, as needed. Leads monthly Branch Manager meeting. Makes regular and special visits to locations observing operations and condition of facility. Responsible for customer service training and oversight for branch staff/mission enhancements. Engages with external customers to resolve conflict; Set standards for customer service; Resolve customer issues involving multiple departments; Plan and coordinate customer service initiatives. Hires and trains management and work with managers on hiring of all branch staff. Hires managers and assistant managers; Trains managers and provides professional development opportunities; Works with HR on the hiring process of branch/mission enhancement staff; Provides oversight in the hiring process for all branch/mission enhancement staff. Participates in planning, implementation and communications of system wide procedures, programs and services. Facilitates communication between branches and departments; Coordinate services between branches and departments; Serves as a member of the libraries cross functional “tactical” team; Works with departments to create system wide guiding principles. Education and Experience Masters of Library Science Degree Required; 5 years library and/or supervisory experience preferred. Leadership Competencies Advanced verbal, written, and discreet communication skills with management, coworkers, and the public in a clear, timely, and proactive manner. Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library’s budget. Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders. Reliable, punctual, and flexible with scheduling. Advanced knowledge of a public library’s mission and purpose, ability to provide clear expectations and direction, to manage competing priorities, to evaluate quality of work, and provide feedback and accountability. Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision-making on MCPL, and demonstrated mature judgment to make department-level/system level decisions. Advanced proficiency in customer service skills through polite, professional, and collaborative interactions with internal and external customers. An advanced understanding of the role of MCPL leaders at all levels in creating a welcoming and respectful workplace and library for all. Job Knowledge, including Librarianship Advanced knowledge of Intellectual Freedom principles is necessary to perform this position at a satisfactory level. Sufficient ability to train staff on intellectual freedom practices. Technology including specific applications, hardware, and coding languages. Intermediate knowledge of Paycor, Teams, Microsoft Office 365 applications including Word, Outlook, Excel and Teams is necessary to perform this position at satisfactory level. Demonstrated aptitude to quickly learn other library operations software. Ability to train staff on technology. Communication: Knowledge of how to communicate in multiple formats with various audiences. Advanced verbal, written and confidential communication skills with management, coworkers, and the public as necessary to perform this position at a satisfactory level. The ability to effectively communicate at an advanced level on the phone, in person, and via email, with both internal and external customers, demonstrates satisfactory performance of this position. Demonstrates advanced confidentiality and discretion regarding employee information and all administrative matters related to the work assigned in order to perform this position at a satisfactory level. Financial/Mathematical: Creates and oversees multiple budgets. Works with software to manage and organize data from various sources. Ability to manage budget and prioritize expenses exhibits a satisfactory performance in this position. Teamwork: Advanced knowledge of the importance of teamwork and collaboration within departments is required to perform this position at a satisfactory level. Demonstrates advanced proficiency in the ability to maintain effective working relationships with others. The ability to diffuse conflict and come to an agreement for the benefit of the organization and our customers. The ability to follow directions from multiple sources within the system, related to their individual areas of responsibility while maintaining collaborative relationships. Leadership: Advanced level of emotional intelligence and learning orientations. Exhibits self-motivation with the ability to prioritize, meet deadlines, and manage changing priorities. Performs duties requiring the exercise of professional skill, initiative and independent judgment. Successfully handles matters of conflict exhibits a satisfactory performance in this position. Ability to motivate, coach and redirect others exhibits a satisfactory performance in this position. Ability to provide feedback in a tactful and effective manner exhibits a satisfactory performance in this position. Decision Making: Demonstrates mature judgment and sound decision making skills in order to perform this position at a satisfactory level. Proven problem solving abilities. The ability to modify workflows depending on daily demands, obligations and tasks demonstrates a satisfactory level of performance in this position. Customer Service: Advanced proficiency in customer service skills with both internal and external customers. Models excellent customer service attitude and delivery. Demonstrates advanced customer service skills through professional and collaborative interactions with the branch staff, system Departments and the public. Demonstrates comfort with relationship-building. The ability to adapt to changing deadlines, workflows and tasks assigned while maintaining a polite, professional and collaborative demeanor exhibits a satisfactory performance in this position. Other Requirements Age Requirement: Must be at least 18 MVR Requirement: Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed). Work Environment (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public. Essential physical abilities Daily (greater than 50% of the time): Standing, Walking, Lifting 1-10 pounds, Lifting 11-25 pounds, Pushing/Pulling 1-10 pounds, Pushing/Pulling 11-25 pounds, Bending/Stooping, Kneeling, Reaching above shoulder, Receiving Communication and Instructions (vision, reading, hearing), Conveying Communication and Instructions (Speaking, writing), Using computer data entry tools – keyboard, mouse, touchscreen, scanner, Sitting Frequently (up to 50% of the time): Standing (more than 1 hour at a time), Walking (variable surfaces), Lifting 26-40 pounds, Lifting 40+ pounds, Sitting, Pushing/Pulling 26-40 pounds, Pushing/Pulling 40+ pounds, Standing (up to 1 hour at a time), Standing (more than 1 hour at a time), Walking (even ground), Walking (variable surfaces), Lifting 1-10 pounds, Lifting 11-25 pounds, Pushing/Pulling 1-10 pounds, Pushing/Pulling 11-25 pounds, Pushing/Pulling 26-40 pounds, Pushing/Pulling 40+ pounds, Bending/Stooping, Kneeling, Reaching above shoulder Occasionally (approximately 1-2 times per month): Climbing stepstools, Climbing ladders, Lifting 26-40 pounds Rarely (1-5 times per year): Lifting 40+ pounds, Climbing stepstools, Climbing ladders NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200. Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.

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