Associate Director, Customer Operations **Relocation Assistance Available**

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

Job Type: Full-Time On-Site Requirements: Mon-Thurs on-site with Friday remote Salary Range: $125-$175K Focus of Role: Standing up a new call center & handling operations Relocation Assistance Available

Job Description: Our client, a growing leader in medical technology and home care solutions, is seeking a Full-Time Associate Director, Customer Operations to lead their customer service call center in Stuart, Florida. This is an exciting opportunity to join a dynamic business unit that manufactures consumer medical products and services them through a dedicated distribution subsidiary. The team engages with a wide range of stakeholders-from patients and clinicians to B2B2C partners-leveraging omni-channel strategies to drive engagement, conversion, and retention.

Key Responsibilities Lead and manage the customer service team, ensuring high-quality service delivery. Drive departmental goals, KPIs, and marketing initiatives aligned with business objectives. Develop and implement call center policies, procedures, and operational plans. Oversee daily operations, monitor performance, and ensure timely task completion. Recruit, mentor, and develop a high-performing team. Collaborate with internal stakeholders to identify process improvements and best practices. Report on sales targets, customer engagement metrics, and operational performance. Support new product placements and selling agreements with strategic execution.

Qualifications 8+ years of experience in customer service or call center operations within a regulated industry (healthcare, banking, fintech, etc.). 5+ years in a supervisory or leadership role. Strong understanding of compliance standards in healthcare or similar sectors. Proficiency in Excel, Tableau, Power BI for analytics and reporting. Experience with Salesforce or comparable CRM and billing platforms. Skilled in Microsoft Office Suite. Bilingual Spanish (written and spoken) is a strong plus.

This is a hybrid role with on-site work required Monday through Thursday. If you're a strategic leader with a passion for customer experience and operational excellence, we encourage you to apply!