Associate Director, Clinical Services

Essential duties and responsibilities of the Associate Director, Clinical Services include:

• Responsible for managing, supervising, and ensuring that the team, prevention educators, prevention educators/counselors, mental health task sharers, and college interns effectively carry out their assigned tasks
• Provides training, coaching, and leadership support to the prevention staff
• Works with and drives the team to produce positive outcomes, notably pathway management, to ensure seamless referral, practice, and follow-through
• Develop, implement, and evaluate comprehensive outreach & marketing plans for RiseBoro Education's Clinical community relations activities to promote growth and retention, including advertising, social media, direct mail, product enhancement and development, and benefit design
• Serve as a subject matter expert on Community Development Coordination
• Identify key community organizations and coordinates efforts to participate, educate and promote the health plan presence within the community
• Develop and implement programs, such as health and wellness initiatives, for each region to generate media coverage
• Conduct presentations, outreach activities, and other informational events under currently approved communication and marketing programs and key stakeholder regulations
• Work with the Prevention Coalition Coordinators and the Director of Clinical Services to develop person-centered and strengths-based referral pathways for participants to engage in supportive services and post-intervention aftercare
• Support the entire clinical team in the development and sustenance of relationships with key community groups to provide robust pathways to prevention and clinical services
• Participate in planning and implementation of outreach strategies and programs in conjunction with RiseBoro Education Clinical Team
• Participate in selected committees and project teams
• Recruits, develops, and motivates staff
• Observes and evaluates performance metrics and utilizes performance improvement instruments (as indicated) to coach staff toward excellence
• Approves schedule adjustment requests, timesheets, and PTO (Vacation and Sick Time)
• Responsible for meeting all administrative requirements including monitoring weekly activity plans, results reports, ongoing continuous quality improvement needs assessments, expense reports, budget spending and attending team and organization meetings
• Represent RiseBoro's Education division in a manner consistent with stated company values
• Set team goals and track progress. Monitor yearly and monthly goals for the Clinical Team
• Support RBs fundraising efforts by providing accurate and timely information to key stakeholders
• Schedule and conduct presentations with potential and current partnering organizations
• Identify needed resources and devise a plan(s) to secure resources (program sites, space, and supplies as necessary)
• Plan and conduct professional development for the Clinical Team
• Conduct classroom observation and provide feedback for the Clinical Team
• Work with Data Analyst to present findings to stakeholders, community, and conferences
• Work with all clinical team members to develop person-centered and strength-based referral pathways for all clinical programs
• Provide direct support and task management for all clinical team staff
• Complete monthly reports and quarterly reports as indicated
• Enter OASAS data into Web Infrastructure for Technology (New York) Services (WITNYS) as indicated
• Support the Clinical Director and Director of Operations with the management of prevention budgets and project reports
• Monitor programmatic outcomes under the annual work plan for the clinical team
• Attend monthly check-ins with OASAS for all OASAS-funded programs
• Understand and comply with RBs personnel practices and policies and ensure that staff is compliant
• Attend internal and external meetings as requested or required
• Provide effective and thoughtful leadership by building strong relationships across clinical teams and stakeholders of all levels
• Contribute to the vision and motivation of the clinical team collectively and individually
• Perform other related duties as necessary and assigned

Supervisory Responsibilities:

• Assist Director of Clinical Services with recruitment, job descriptions, conducting interviews, hiring, and onboarding
• Complete staff evaluations and conduct intentional and proactive quarterly evaluations based on lesson observations
• Assess and arrange for professional development opportunities for the clinical team and provide coaching support if needed
• Support in creating a cohesive, relationship-driven work environment
• Task manage prevention staff on the clinical team
• Assess and arrange for all training needs of the clinical team

Competencies:

• Bilingual Spanish/English preferred
• Demonstrated ability to be an analytic and discerning decision-maker
• Capacity to prioritize and communicate key objectives necessary to achieve organizational goals to staff
• Strong attention to detail
• Strong leadership and coaching skills; a high degree of self-motivation, inspiration, independence, planning, and problem-solving; driven and enthusiastic
• Must be able to work with all teams and independently
• Support, network, and motivate potential partners
• Adapting to meeting changing priorities and meeting deadlines
• Excellent speaking and presentation skills
• Self-confidence, sales planning, orienting employees upon hire, monitoring performance, flexibility, and capacity to reassess and reprioritize programmatic goals as indicated
• Proficient in Microsoft Word, Excel, and PowerPoint
• Strong leadership and coaching skills
• A high degree of self-motivation, inspiration, independence, planning, and problem-solving is required
• Good analytical skills
• Well-organized with a degree of initiative and judgment required to fulfill all job functions of this multi-faceted position successfully
• Must be able to work independently and as a team member
• Requires the ability to interact professionally and effectively with management, internal staff, and external stakeholders
• Driven and enthusiastic and experience with cross-institutional collaborations is a plus
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Have a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g., people of color, LGBTQ+ people, immigrants, justice involved persons, etc.)

Education Experience:

• Bachelor's degree in Social Work, Education, Human Services, or a related field, plus a minimum of three (3) years of relevant professional experience required
• Master's degree in Social Work, Education, Human Services, Non-Profit Management, Public Administration, or a related field preferred, plus a minimum of one (1) year relevant professional experience required

Equal Employment Opportunity (EEO)/Affirmative Action Policy Statement:

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.