Become a part of our caring community and help us put health first With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. The Associate Director, Sales Support oversees a team of contracting professionals. Their primary responsibility is to ensure timely and efficient agent and agency onboarding across multiple carriers for the Humana sales brokerage, Innovative Financial Group (IFG). The Associate Director, Sales Support requires a solid understanding of the Medicare industry, FMO relationships with carriers, and how to lead and develop a high-performing team. The Associate Director, Sales Support leads a team of professionals who process thousands of agent and agency contract requests each year. They ensure that proper processes are implemented and followed. They utilize their knowledge of the Medicare industry to ensure that all practices and procedures align with CMS and carrier guidelines. They must have an understanding of the onboarding experience and use that understanding to create simple and efficient user experiences for IFG's downline agencies. The Associate Director, Sales Support manages both individual contributors and leaders and is expected to meet with those associates regularly and have daily interactions with the processes and teams performing the work. They interact directly with senior leaders at IFG, the leaders of IFG's downline agencies, and Operations leaders at the carriers IFG contracts with. Use your skills to make an impact Responsibilities and Requirements The successful candidate will have: Bachelor’s degree or equivalent experience 3 or more years of direct experience with Medicare contracting 3 or more years Leadership/Management experience Understanding of the processes and technology involved in Medicare contracting, including carrier portals and databases like NIPR Proven ability to mentor/coach and develop others Open leadership style; actively seeks out and supports collaborative thinking and problem solving Prior experience leading large teams in a values-based culture is desired Strong oral and written communication skills Demonstrated history of successful project completion Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications Data and analytics experience and skillset What We Offer Full time associates enjoy: Medical, Dental, Vision and a variety of other supplemental insurances Paid time off (PTO) & Paid Holidays 401(k) retirement savings plan Tuition reimbursement and/or scholarships for qualifying dependent children And much more! Humana is an equal opportunity employer. It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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