Associate Director, Account Management

3 Days Old

Location: Hybrid (Local to NYC or Denver area)
Please make an application promptly if you are a good match for this role due to high levels of interest. Position Overview:
The Associate Director, Account Management is responsible for managing the planning, execution, issue resolution, and day-to-day account management functions of an assigned high-profile and limited client portfolio and team to ensure ongoing client satisfaction in the Pharmacy Benefit Administration (PBM) market segment, including Health Systems, Employer Groups, Public Entities, Labor/Union, and Small Market.
Additionally, this position will lead and collaborate with internal Capital Rx teams/departments on the development of standard operating procedures and best practices in support of Account Management and PBM Services Account Management needs to operate efficiently and at scale in accordance with the policies and practices of Capital Rx.
This position manages Account Managers, Account Coordinators, and may include other designated members of the PBM Account Management Team (e.g., Subject Matter Specialist, PBM Services). This position reports to Director-level supervisors in the PBM vertical.
Position Responsibilities:
Supervise and support a team of account managers and/or account coordinators to ensure client satisfaction, retention, and performance. Support clients in a leadership capacity, focusing on escalation management and relationship development. Manage a high-profile but limited client book. Conduct regular team meetings to align goals, share updates, and address challenges. Mentor and develop team members to enhance their skills and knowledge in PBM services. Handle escalations and provide strategic guidance to resolve client issues efficiently. Serve as the point of contact for key clients, fostering strong, long-term relationships. Lead the team of account managers and/or account coordinators to ensure proactive and effective communication with clients. Support implementation teams with client onboarding, ensuring a smooth transition and clear understanding of PBM services. Proactively address client concerns, ensuring quick and effective resolution of issues. Act as a liaison between clients and internal teams to manage escalations and resolve conflicts. Stay updated on industry trends and regulations, sharing knowledge with the team. Implement process enhancements to optimize service delivery and efficiency. Help build and develop job aids, policies, procedures, and standard operating procedures for the client account management team.
Required Qualifications:
Undergraduate bachelor's degree, with a record of strong academic performance. 5+ years of proven experience in PBM / health plan, benefits consulting, healthcare industry. Track record of building trusting internal and external relationships. Experience leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables. Experience working with structured and unstructured data. Proficient in Microsoft Office, particularly Excel; SQL experience is a bonus. Ability to manage multiple complex projects simultaneously. Exceptional written and verbal communication skills. Highly flexible, organized, and able to shift priorities easily. Attention to detail and commitment to high-quality work. Ability to travel up to 25%.
Preferred Qualifications:
3+ years of people management experience.
Base Salary: $120,000 - $130,000
This position description is designed to be flexible, allowing management to assign or reassign duties as needed to meet organizational goals. Salary Range$120,000—$130,000 USD About Capital Rx
Capital Rx is a health technology company providing claim administration and technology solutions for carriers, health plans, TPAs, employer groups, and government entities. As a public benefit corporation, Capital Rx aims to reduce healthcare costs as a full-service PBM and through Judi, its cloud-native health platform connecting the healthcare ecosystem, servicing millions of members across Medicare, Medicaid, and commercial plans. Capital Rx is reimagining benefits administration and rebuilding trust in healthcare.
Capital Rx values diversity and is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, medical condition, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
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Location:
New York, NY
Salary:
$60
Category:
Management And Consultancy

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