Join to apply for the Associate Center Operations Director role at ChenMed . Overview The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The incumbent in this role will have primary responsibility for day-to-day center operations, including direct supervision of employees. The incumbent is accountable for ensuring the needs of the center, as well as its physicians, clinicians, care teams, patients and visitors are met. Essential Job Duties/Responsibilities Patient Experience: Enhances the overall patient experience by implementing best practices and addressing patient feedback to improve satisfaction. Slot Utilization: Optimizes the utilization of available appointment slots to maximize patient access and operational efficiency. Slots Quality: Ensures the quality of appointment slots, maintaining a balance between availability and the needs of patients. Available and Accessible: Ensures that the team is readily available and accessible to all patients, reducing wait times and barriers to care. Disenrollment: Monitors and manages patient disenrollment rates, identifying and addressing causes to retain patients and improve continuity of care. Orphan Patients: Identifies and manages orphan patients (those without assigned primary care providers) to ensure they receive continuous and coordinated care. Center Culture (Engagement): Cultivates a positive center culture that promotes team engagement and a collaborative working environment. Implements initiatives to boost staff morale and engagement. Center Workforce Planning: Develops and executes effective workforce planning strategies to ensure the center is adequately staffed to meet patient needs and operational demands. Onboarding of Line Staff: Oversees the onboarding process for new line staff, ensuring they receive comprehensive training and support to integrate smoothly into the team. Teammate Retention (Turnover): Implements strategies to improve teammate retention and reduce turnover rates. Fosters a supportive environment that encourages long-term commitment and career growth. Performs other duties as assigned and modified at manager’s discretion. Knowledge, Skills And Abilities Ability to build relationships. Fosters a culture of collaboration and mutual respect with staff, patients, and external partners. Strong business acumen with a data-driven mindset. Analyzes key performance indicators and metrics to identify areas for improvement and track progress toward goals. Team builder. Develops and implements strategies to engage and develop team members; promotes a positive work environment. Understanding of regulatory standards and applicable local, state and federal laws. Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, assess risks, and implement solutions. Strong organizational skills and attention to detail to handle multiple tasks with shifting priorities. Intermediate working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other common software. Spoken and written fluency in English. This position requires use and exercise of independent judgment. Education And Experience Criteria BA/BS degree in Healthcare Administration, Business Administration, Biological Science, or a closely related discipline, or equivalent experience. A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment. A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment. ChenMed is transforming healthcare for seniors with a unique, physician-led model. We offer compensation, comprehensive benefits, and opportunities for career development and advancement.

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