Assistant Store Director, Customer Experience Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online at SaksOFF5TH.com, the company provides high-end fashion at value through merchandise authority, brand access and a seamless connection between ecommerce and stores. What This Position Is All About Under the direction of the Store Director, the Assistant Store Director of Customer Experience will support execution of the front of house priorities within the store. They will be responsible for maintaining selling floor service and merchandising standards (in a store with two Assistant Store Directors) to drive sales and customer experience. The Assistant Store Director will coach their direct associate reports proactively and collaboratively to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors. Primary Job Functions Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed Follow all directives and corporate guidelines including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations Teach, coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell Drive loyalty enrollments, SaksFirst acquisition and connected service behaviors to ensure a seamless customer experience Act as the primary Connected Service Coach to drive customer experience and reinforce Connected Service behaviors during designated peak traffic periods Leverage and train walkie talkie expectations for flex of coverage to support customer need Assist in resolving customer concerns or calling in the appropriate level of management support to resolve in the moment Who Are You Establish positive interpersonal relationships and actively collaborate to contribute to a positive team dynamic Inspirational leader through action and collaboration, acting as a coach and role model Adaptable and reliable, consistently delivering exceptional results Ability to generate and share original ideas and tackle problems of varying complexity You Also Have College Associate diploma; Bachelor’s degree preferred 3+ years of management experience with comparable volume and/or proven track record in managing a selling workforce and achieving results Proficiency with technology including Microsoft Office (Outlook, Excel, Word, PowerPoint) Proven sales track record and results-driven approach Strong time management skills and ability to manage multiple projects with shifting priorities Demonstrated ability to deliver high standard of customer service and build exceptional customer relationships Thorough knowledge of the fashion industry and a passion for sharing expertise Ability to act promptly in routine situations with a clear plan of action to a positive result for the customer Ability to operate equipment such as radios, POS registers, ticket scanners, and sensor removers Flexibility to work evenings, weekends and public holidays Salary And Other Benefits The salary for this position is between $58,000 – $65,000 annually. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. [This position is also eligible for bonus and long-term incentive compensation awards.] Your Life And Career At Saks OFF 5TH Be part of an empowered, innovative team with a customer-centric mindset Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers A culture that promotes a flexible work environment Benefits package for all eligible full-time employees (including medical, dental and vision) Employee discount and other exciting perks Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application. We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying. Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Retail Apparel and Fashion

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