Assistant Director of Strategic Marketing, Planning and Customer Care

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Assistant Director of Strategic Marketing, Planning and Customer Care
Posting Summary
The University of Vermont's Department of University Housing and Dining Services (UHDS) is seeking an Assistant Director of Strategic Marketing, Planning, and Customer Care to lead marketing, multimedia, and customer engagement efforts. Reporting to the Associate Director of Strategic Initiatives & Planning, this role drives strategic messaging, oversees digital and print content creation, leads University Housing's customer care team, and manages the department's online presence-including websites and social media-with a focus on accessibility and inclusivity.The position supports seven departmental units and partners with University Strategic Communications on key projects. Responsibilities also include supervising and supporting the customer service desk, coordinating communications during major housing events (Opening, Closing, etc.), and training staff on marketing and communications topics as well as onboarding new Salesforce users.
We're looking for a collaborative, creative leader passionate about student service, multimedia strategy, and inclusive communication. Join UVM and play a vital role in connecting students, families, and campus partners through thoughtful, mission-driven engagement.
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground : Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM's mission and advancing Our Common Ground values through the execution of their job duties.
Minimum Qualifications (or equivalent combination of education and experience)
Master's degree in a relevant field with three to five years progressive experience in supervision, student support, marketing, communications, customer service, or a related field. Proficient in marketing principles, research, and multimedia production. Experience utilizing a Customer Relationship Management (CRM) database for constituent and case management activities. Strong organizational and project management skills. Exceptional written and verbal communication abilities. Technical proficiency in web and graphic design, with familiarity in accessibility standards. Ability to manage multiple priorities, collaborate across teams, and maintain a strategic, data-driven approach to communications. Demonstrated commitment to inclusive excellence and fostering a collaborative multicultural environment required.
Desirable Qualifications
3-5 years of experience utilizing a Customer Relationship Management (CRM) database for constituent and case management activities.
Anticipated Pay Range
$64,000-$73,000/year
Other Information
Special Conditions
Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Background Check required for this position, A probationary period may be required
FLSA
Exempt
Union Position
No
Job Location
Burlington, Vermont, United States
Job Close Date (Jobs close at 11:59 PM EST.)
7/2/2026
Open Until Filled
No
Department
Residential Life/30452
Employee FTE
1.0
Employee Term
12
For full job description and to apply, visit https://www.uvmjobs.com/postings/81504
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Location:
Chittenden County

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