Operations Manager

Oversee the maintenance of the building operating systems such as HVAC, ice plant, boilers, chillers, lighting, plumbing, and electrical systems. Responsible for the daily activities required to operate, maintain, and service the facility and/or the events by performing the following duties personally or through subordinate supervisors:

Directs, supervises, and schedules all aspects of Operations, including Engineering, Building and Grounds, Technical Services, and Custodial Services.

Inspects operating functions to evaluate and maximize efficiency methods and make recommendations on facility upgrades and energy conservation.

Will act as a project manager and liaison between venue staff, building owner, and contractors in conjunction with the Directors of Operations.

Daily monitoring of the CMMS workflow to verify compliance with work orders & inspections.

Enforces facility rules, regulations, policies, and procedures.

Provides clear, concise, and timely communication of directives to other departments.

Ensures that the Operations Department receives pertinent information for the most effective use of the facility and staffing.

Oversees maintenance of the physical plant, systems, equipment, and vehicles.

Understands and ensures all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations, and emergency procedures are followed.

Ensures employees comply with all safety & health program training, fire/life safety practices, and emergency procedures.

Investigates, analyzes, and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems, and policy changes.

Scheduling staff in timekeeping system (ABI) and monitoring labor reports.

Other duties as assigned.

Manages subordinate supervisors in any of the following departments: Maintenance, Operations, Engineering, and Technical Services Departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree from technical college with major in Management or Maintenance Engineering

Minimum of 5 years of related work experience with 2-3 years' experience in electrical, plumbing, HVAC, and refrigeration

Additional experience may be substituted for education

Minimum of 3 years' supervisory experience required

Strong working knowledge of the function and operation of a large multi-purpose sports and entertainment facility

2+ years working in a sports and entertainment venue

Proven background in facility engineering

Excellent organizational skills

Ability to prioritize and to handle multiple projects simultaneously

Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management

Ability to effectively supervise staff

Professional presentation, appearance, and work ethic

Basic working knowledge of electrical and plumbing

Operate equipment such as light trucks, forklifts, man lifts, scrubbing machines, snowplows, and skid steers or other light power-driven equipment

Possess thorough understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility

Possess knowledge in methods, principles, and practices required for the operation, repair, and maintenance of the HVAC systems

Ice plant experience preferred, but not required

To perform this job successfully, an individual should be proficient in Microsoft Office Suite, including Excel, and must be able to learn Computerized Maintenance Management System and Building Automation System.

30-hour OSHA certification preferred or ability to attain certification

Must possess a valid driver's license

Ability to work with limited supervision and as a team member

Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds.

This position requires work inside and outside of the building and some exposure to adverse conditions.