Job Overview:

The Assistant Community Director ensures the property achieves optimal performance in leasing, collections, resident services, revenue generation, capital improvements, reporting, and compliance with company policies and applicable laws. It requires a strong commitment to customer service and operational excellence.

Key Responsibilities:

Team Support and Compliance

• Supports the Community Director in managing all operational and financial aspects of a property with 200+ units.
• Demonstrate and promote 100% commitment to providing excellent service to residents and employees while adhering to company and Fair Housing policies.
• Collaborate with the Community Director to achieve property performance goals and operational excellence.
• Support team members with day-to-day tasks and operational needs as required.

Leasing and Resident Relations

• Show and lease apartments to prospective residents, ensuring leasing goals are met.
• Assist in minimizing revenue loss by facilitating timely turnovers and adherence to make-ready policies.
• Address resident issues promptly and professionally, escalating concerns to the Community Director as necessary.
• Inform residents about rental payment procedures and property policies.

Financial and Administrative Support

• Assist in timely rent collection and execute legal collection efforts under supervision.
• Process property expenditures, monitor expenses, and post payments accurately.
• Prepare and review invoices for accuracy before submission.
• Support monthly financial reporting and provide explanations for variances.
• Help review and prepare operating reports by assigned deadlines.

Property Operations

• Maintain accurate resident and maintenance records in accordance with company policies.
• Assist in maintaining the physical condition of the property, conducting inspections to ensure cleanliness, market readiness, and safety.
• Ensure vendors perform work according to company standards and guidelines.

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

Qualifications

• 1-2+ years of experience in leasing, sales, marketing, or bookkeeping.
• At least 1 year of experience in a similar role at a 100+ unit property (supervisory experience not required).
• High School Diploma or GED equivalent.
• Basic bookkeeping skills, including proficiency with rates, ratios, percentages, and basic mathematical operations.
• Ability to work a flexible schedule, including special events and weekends.

Competencies

• Positive, motivating, and team-oriented attitude.
• Adaptability to thrive in a fast-paced environment with frequent changes.
• Previous LITHC, Affordable Housing or Section 8 experience preferred
• High degree of professionalism, discretion, and ability to maintain confidentiality.
• Strong emphasis on customer service and ability to instill this value in team members.
• Detail-oriented with excellent communication and analytical skills.

At Steward + Helm, we believe in supporting our team members with a comprehensive benefits package that promotes health, well-being, and work-life balance.

Here’s what you can expect:

• Medical, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy.
• 401(k) Plan: Competitive company match to help you plan for your future.
• Paid Time Off (PTO): Enjoy 22 days of PTO annually to recharge and take care of personal matters.
• Paid Holidays: 15 paid holidays throughout the year to celebrate and relax.
• Competitive Market Pay: We offer competitive salaries to ensure that your compensation reflects your skills and experience.

Join us and experience a work environment that values and invests in its people!