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POSITION SUMMARY/RESPONSIBILITIES

Provides leadership and direct operational oversight of the resource center. The director is responsible for the strategic and daily operations of the department. Responsibilities include supervision and training of resource center staff, creating and maintaining quality assurance programs to ensure the effectiveness of operations, statistical reporting, and strategic and budget planning for each operational component of the resource center. Communicates key information effectively to all levels of management and advises of solution opportunities.

EDUCATION/EXPERIENCE

A Bachelors degree in Information Technology, Finance, Healthcare or a business-related field is required. Masters preferred. 5+ years in a management position. Must have thorough knowledge of all call center hardware and software systems.