About the Role

As a CBRE Account Director, you will oversee a team responsible for delivering all key client commitments. The role focuses on coordinating staff functions and operations that support the organization's goals and strategies.

What You’ll Do

• Provide formal supervision, monitor training and development, conduct performance evaluations and coaching, and oversee recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities, establish work schedules, assign tasks, cross‑train staff, set and track staff and department deadlines, and mentor and coach as needed.
• Consult with senior sales professionals to define complex project requirements, investigate various approaches, develop action plans for high‑potential risks, and ensure the team implements in a timely manner.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Manage sales relationships with large and high‑profile clients, identify latest sales opportunities, and improve within existing accounts.
• Review service level performance reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated open issues and tasks, working closely with senior internal and client cross‑functional teams, and serve as a Subject Matter Expert for key systems and processes.
• Direct client and project teams regarding scope of work, responsibilities, daily performance, and ongoing delivery against contractual obligations.
• Lead by example, model behaviors consistent with CBRE RISE values, influence others, identify and solve technical and operational problems, and improve existing methods, processes, and standards.

What You’ll Need

• Bachelor’s Degree preferred; 5‑8 years of relevant experience; in lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In‑depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Extensive organizational skills and advanced inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Employment Opportunity

CBRE has a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).