Position Account Director, Utility at Hitachi Energy The Account Director has overall responsibility for a specific account including growth in orders, share of customer spend, and customer satisfaction. The Director leads an account team including direct reports. The role will be located in greater Philadelphia, Baltimore, Washington DC, or Chicago areas.

In order to make an application, simply read through the following job description and make sure to attach relevant documents. Responsibilities From the customer’s perspective:

Become a valued, long-term strategic partner with the customer’s senior executives.

Execute the strategic account process.

Engage with the business units to deliver the strategic account value propositions.

Leverage Hitachi Energy’s technology to help solve the customer’s business issues to achieve competitive advantage and grow their bottom line.

Be the window into Hitachi Energy for the customer and mobilize Hitachi Energy resources as needed.

Ensure all transactions and relationships are conducted with high ethics and integrity.

Make it easier to do business with Hitachi Energy.

From the internal Hitachi Energy perspective:

Achieve or exceed order targets for the account.

Execute the strategic account process, including delivery of business unit value propositions.

Maximize customer satisfaction and loyalty.

Maximize share of the customer’s wallet for Hitachi Energy.

Serve as a lynchpin within Hitachi Energy for resolution of major customer issues.

Primary tasks:

Manage the total customer relationship and develop relationships at all levels, initiating and maintaining C-Level relationships.

Apply business acumen to understand the customer’s drivers, industry, trends, issues, and competition.

Act as focal point for problem resolution and monitor the Customer Complaint Resolution Process.

Maximize consistency of customer experience across Hitachi Energy interactions.

Account planning and management:

Lead the development and implementation of the account plan and coverage plan, including executive relationship strategy, prioritization, opportunities, and required personnel.

Maintain knowledge of the customer’s strategy, purchasing behavior, decision makers, influencers, and sponsors.

Develop knowledge of Hitachi Energy’s strategy and solution capabilities.

Leadership and coaching:

Lead a virtual team and identify resources; train on strategy and status of the account.

Manage resources to implement the strategy and operational plan; coach in sales processes.

Mentor and develop direct reports.

Active projects participation:

Lead capture teams and Sales X-Ray; direct account solution projects and maintain project communications.

Monitor key client activities and represent client issues and needs across Hitachi Energy.

Deliver high-impact, complex, strategic, and high-value solutions.

Teamwork and communication:

Provide regular reports and reviews using agreed processes.

Participate in the Account Director community to share ideas and promote learning across Hitachi Energy.

Build internal relationships with key partners at all levels.

Qualifications

Bachelor’s degree in a technical (engineering) or business discipline required; MBA preferred.

12+ years of experience preferred, including 5 years selling to investor-owned utilities.

Diversity of experience across products, customers, countries, and market segments.

Proven ability to work in a matrixed team environment; ability to motivate and influence others.

Experience with customers including sales, problem resolution, and relationship building.

Strong business acumen.

Salary range: based on experience and location: $167,400 - $251,000.

About Hitachi Energy: Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. We employ thousands of people in many countries and operate globally.

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