Description Veterinary Receptionist/Veterinary Client Service Representative  Full-time Anderson, CA  Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19-22/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location    Anderson Veterinary Clinic is seeking a compassionate and highly organized Veterinary Client Service Representative (CSR) to join our team. As a CSR, you will be the first point of contact for our clients and play an integral role in delivering excellent customer service. You will interact with pet owners, manage client appointments, provide information on services, and ensure smooth and efficient operation of our front desk.   If you are passionate about animals, enjoy interacting with people, and have exceptional communication and organizational skills, we would love to meet you! Key Responsibilities: Client Interaction: Greet clients with a friendly, positive attitude both in-person and over the phone. Provide information about the clinic’s services and help clients with questions or concerns Appointment Scheduling: Manage appointment scheduling, confirm appointments, and follow up with clients as needed. Ensure accurate entry of client and pet information in the system Client Records Management: Maintain accurate and detailed electronic medical records for clients and patients. Ensure all information is properly documented, organized, and updated in the veterinary management system. Billing and Payments: Process payments for services, handle insurance claims, and ensure accuracy of billing. Provide cost estimates and follow up with clients regarding outstanding payments Customer Service: Address client concerns or complaints promptly and professionally. Strive to create a welcoming and supportive environment for clients and their pets Coordination with Veterinary Team: Communicate effectively with veterinarians, technicians, and other clinic staff to ensure excellent patient care and service. Relay relevant information to clients as needed Inventory and Supplies Management: Assist with inventory tracking, restocking supplies, and managing office resources Compliance & Confidentiality: Ensure confidentiality of client and patient information in accordance with clinic policies and regulations. Maintain compliance with clinic standards of service What we're looking for Qualifications: High school diploma or equivalent; some college or relevant coursework is a plus Minimum 1 year of experience working in a veterinary clinic or veterinary hospital, preferably in a CSR or veterinary receptionist role Must have knowledge of veterinary terminology and common animal health procedures Experience with practice management software, including working confidently with electronic records, scheduling systems, and office software, with the ability to quickly learn clinic specific systems Excellent organizational skills and attention to detail, with the ability to multitask and prioritize effectively in a fast-paced environment Exceptional communication skills, with the ability to interact professionally, empathetically, and compassionately with clients and team members Ability to work well as part of a team and contribute to a positive clinic culture Must be reliable, punctual, and maintain a professional demeanor Preferred Qualifications: Knowledge of veterinary terminology and common animal health procedures Experience with veterinary practice management software (e.g., Avimark, Cornerstone) Physical Requirements: Ability to sit or stand for extended periods, with or without reasonable accommodation Ability to lift up to 20 pounds occasionally, with or without reasonable accommodation Must be able to work weekends, or evenings, if necessary Benefits – our care in action   Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:     Competitive pay 401(k) with employer match Mental health resources, including easy access to therapy through Lyra Health Paid parental leave Purr-ental leave for when you adopt a pet Subsidized backup childcare and elder care Expert advice, support, and network discounts for fertility and family planning FREE CE courses Pet perks and veterinary service discounts Student loan support tools and assistance Provide your best care with more bridges and less barriers.   We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.    Support for you is as vital as the support you provide.    You’ll Thrive With Us   At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:  Our vast, diverse, and free library of continuing education courses - ThriveU Live, virtual interactive workshops to develop valuable leadership skills Move into any specialty, hospital type, or environment – across the nation. Why Work With Us? At Anderson Veterinary Clinic, we are dedicated to providing high-quality care for pets and exceptional service to our clients. Our team is committed to supporting each other and creating a compassionate and professional environment. We offer competitive pay, opportunities for growth, and a fun, pet-friendly atmosphere.   About Thrive:  Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.   Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care. Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way.   We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values. Service – delivering exceptional service Empathy – leading with care Accountability – achieve meaningful outcomes Joy – be a source of light Exploration – learn to fuel growth Team – connect for success At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.   Veterinary receptionist, veterinary client service representative, veterinary front desk, veterinary hospital customer service, veterinary clinic receptionist