GENERAL DESCRIPTION At the Texas Department of Motor Vehicles (TxDMV), our mission is to serve, protect, and advance the citizens and industries of Texas by delivering high-quality motor vehicle-related services. As a dynamic state agency, we are committed to exceptional customer service, consumer protection, and the success of motor vehicle-related industries. The IT Operations Director provides senior-level leadership and strategic direction for the IT Operations section within the Information Technology Services Division (ITSD). This role involves managing the division’s operational budget, including oversight of the Department of Information Resources (DIR) Shared Technology Services (STS) and Data Center Services (DCS) portfolio, while developing policies, procedures, and performance standards. The Director coordinates program activities, evaluates outcomes, and ensures alignment with agency goals. This position supervises staff and operates with extensive latitude for independent judgment. ESSENTIAL DUTIES Lead and coordinate ITSD operational activities including budget, communications, audits, and performance monitoring. Develop and manage the ITSD operations budget and associated projects using industry-standard methodologies. Oversee the full lifecycle of ITSD services and contracts, ensuring compliance with procurement laws and timely delivery of contract deliverables. Prepare and submit legislatively required reports such as the Information Resources Deployment Review (IRDR), Biennial Operating Plan (BOP), and Modernization Plan. Ensure timely and accurate internal and external communications regarding outages, releases, and scheduled maintenance. Monitor compliance with operational deadlines, audit responses, training requirements, and performance indicators. Evaluate and improve operational processes to enhance efficiency and effectiveness. Compile and distribute operational reports and budget data to ITSD leadership, TxDMV executives, the board, and other stakeholders. Represent TxDMV at meetings, hearings, legislative sessions, conferences, and on panels or committees. Foster collaboration across ITSD sections and with business partners. Supervise and mentor staff. May travel up to 10% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed. Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures. Perform other related duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: •State and federal laws related to IT project administration, procurement, and information security. •Operations management principles and practices. •Vendor performance evaluation methods. •State of Texas IT procurement and reporting requirements. •DIR Shared Technology Services and Data Center Services planning and oversight. Skill in: •Strategic operations and budget management. •Using Microsoft Office Suite and other operations management tools. •Communicating complex technical information clearly to diverse audiences. •Prioritizing tasks, managing multiple projects, and meeting deadlines. •Exercising sound judgment and making effective decisions. Ability to: •Lead operational planning and execution, set goals, and identify risks. •Demonstrate initiative, adaptability, and problem-solving skills. •Communicate and promote the mission, values, and vision of the agency. •Build and lead high-performing teams through effective supervision and motivation. •Accept and apply constructive feedback. •Collaborate professionally with colleagues and stakeholders. •Deliver excellent customer service. •Maintain confidentiality and uphold ethical standards. The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.

Qualifications

MINIMUM REQUIREMENTS Education and Experience Bachelor’s degree from an accredited college or university in IT Management, Computer Information Systems, Management Information Systems, Business Management, Accounting, or a related field. Minimum five (5) years of progressively responsible experience in IT operations or a similar role involving budget management. Minimum three (3) years of full-time experience in a leadership or supervisory role with direct reports. Substitution Note: Relevant experience may substitute for education. Education cannot substitute for required experience. PREFERRED REQUIREMENTS Experience managing IT operations and budgets within a Texas state agency. Experience overseeing IT procurements in a Texas state agency environment. Familiarity with DIR Shared Technology Services. Certifications such as: •Certified Texas Contract Developer (CTCD) •Certified Texas Contract Manager (CTCM) •Information Technology Infrastructure Library (ITIL) ADDITIONAL INFORMATION Remote work employees must meet these criteria for the remote work location: Adequate desk space in a dedicated, contained area that is secured and protected at all times. Remote work location is in a quiet environment free of background people and noise during business hours. The State of Texas offers a variety of for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: üRetirement Plan üPaid Group Health & Life Insurance for employees üPaid Holidays üPaid Vacation Leave üPaid Sick Leave üLongevity Pay üDental üVision üDependent Optional Life Insurance üVoluntary AD&D Insurance üDependent Health & Life Insurance üHealth & Dependent care flexible spending accounts üTuition Assistance Program QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s . A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. JOB OFFERS AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON: ·Proof of education and experience listed on the application ·Eligibility to work in the United States ·Satisfactory results from a pre-employment criminal history background check and driver’s record check ·Compliance with Selective Service registration for males ages 18-25 ·Required to attend work regularly and observe approved work hours in accordance with department policies and procedures. MILITARY If selected for the position the following must be provided for proof of military employment preference: ·Veteran must provide form DD 214 ·Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office . The provides helpful employment information. SUBMISSION OF APPLICATION Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043. Benefits include: ü Retirement Planü Paid Group Health & Life Insurance for employeesü Paid Holidaysü Paid Vacation Leaveü Paid Sick Leaveü Longevity Payü Dentalü Visionü Dependent Optional Life Insuranceü Voluntary AD&D Insuranceü Dependent Health & Life Insuranceü Health & Dependent care flexible spending accountsü Tuition Assistance Program QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s .A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.JOB OFFERS AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON:· Proof of education and experience listed on the application· Eligibility to work in the United States· Satisfactory results from a pre-employment criminal history background check and driver’s record check· Compliance with Selective Service registration for males ages 18-25· Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.MILITARYIf selected for the position the following must be provided for proof of military employment preference:· Veteran must provide form DD 214· Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the ; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office .The provides helpful employment information.SUBMISSION OF APPLICATIONYour application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERThe Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.