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Job Posting Title Strategic Sourcing Category Director - Telco Network Date Thursday, September 25, 2025 City Remote Country United States Working time Full-time Description & Requirements

We are seeking a highly skilled and strategic Category Director to lead sourcing initiatives for our Telco (Telecommunications) Network category, with a specialized focus on Contact Center as a Service (CCaaS) solutions. This role will be responsible for developing and executing sourcing strategies, managing supplier relationships, and driving cost optimization and innovation across the telecommunications and CCaaS landscape. In addition, this role will manage a small team of Strategic Sourcing Telco and Network professionals. Essential Duties and Responsibilities: - Develop and implement the procurement strategy to provide resources on time, minimizing risk to customers and ensuring optimum price. - Develop and maintain category plans that identify opportunities for operational efficiencies, drive cost savings, manage risk, improve safety, drive innovation, and ensure the continuous development of categories managed. - Direct a team of Procurement professionals and managers. Assume complete responsibility for all activities and processes associated with the categories assigned. - Identify potential improvement opportunities using procurement reporting and analysis of management information. - Identify innovative procurement solutions that provide cashable savings and process efficiencies for the organization. - Address vendor issues to ensure the highest level of service delivery. - Enhance contractual and business relationships with vendors. - Manage the company’s acquisition strategies by completing the due diligence and integration activities for the spend categories. - Facilitate implementation of procurement change initiatives within the category to improve business performance. - Establish best procurement practices to lead and manage procurement teams. - Develop and maintain expert knowledge of respective global supply markets, competitors, and product innovations. Job Specific Responsibilities: Develop and implement strategic sourcing plans for Telco Network and CCaaS services, aligned with business goals and technology roadmaps. Identify, evaluate, and manage key suppliers in the CCaaS and Telco space. Lead negotiations and contract management to ensure optimal value and performance. Stay abreast of industry trends, emerging technologies, and market dynamics in CCaaS and telecommunications to inform sourcing decisions. Collaborate with internal stakeholders including IT, Finance, Capture, and Legal to understand requirements and ensure alignment with sourcing strategies. Drive cost savings initiatives while managing risk, compliance, and service quality across the supplier base. Lead end-to-end sourcing events including RFPs, RFIs, and vendor evaluations for CCaaS platforms and Telco services. Negotiate complex agreements including SLAs, pricing models, and performance metrics for CCaaS and Telco services. Minimum Requirements - Bachelor's degree in relevant field of study. -10+ years of relevant professional experience required. Job Specific Requirements Bachelor’s degree in Business, Supply Chain, Telecommunications, Engineering or related field. 10 years of strategic sourcing or category management experience, with at least 3 years focused on Telco Network and CCaaS . Deep understanding of CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone, etc.) and telecommunications infrastructure. Demonstrated success building and motivating high-performing team members. Proven track record of leading sourcing initiatives and delivering measurable value. Strong negotiation, business acumen, analytical, and project management skills. Experience working in a matrixed global organization. Excellent communication and stakeholder management abilities. Strong leadership, collaboration and influencing skills.

Preferred Skills Familiarity with cloud-based contact center technologies and digital transformation initiatives. Experience with procurement tools (e.g., Ariba, Coupa) and contract lifecycle management systems. Knowledge of regulatory and compliance requirements in telecom and CCaaS

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