Sr. Director | Small Business Bank Lending Operations
New Today
Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.
About Small Business Bank:
We believe Small Businesses are the heart and soul of what drives our communities and economy forward with their passion and dedication to their work and customers. Beyond our customers, they are our family, friends and neighbors.
Small Business Lending Operations is a very dynamic space. We serve borrowing needs of businesses of various sizes from relatively small businesses, to large corporations. We are competing for business with both established banks, as well as new fintech entrants that's shifting customer experience expectations. We're passionate about reinventing the way Small Businesses successfully manage their money, engage with their bank, and build meaningful financial lives.
The Role:
As a Sr. Director | Small Business Bank Operations Management at Capital One, you will set the operational and well-managed strategy and lead a team of credit and operations leaders and project managers to ensure best in class experiences for small business owners while ensuring operational efficiency, credit, legal and regulatory compliance..
Responsibilities:
- Lead moderate sized operations teams including Credit Analysis, Underwriting, Special Assets, Loan Closing, Portfolio Servicing, Construction Monitoring and Renewals
- Lead a small team of high performing process and project associates responsible for project work across Credit Operations as well as administration of the Loan Origination System (Sageworks) and reporting
- Develop and maintain a deep understanding of business operations, customer experience and regulatory environment.
- Analyze data to proactively identify risks and trends and provide insights that support well managed efficient operation
- Support internal business resource planning
- Provide guidance and advice to business partners on implementing operational changes to meet new intent
- Drive collaboration between the sales, risk, underwriting, special assets, compliance, legal and other and other functions
- Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas.
- Identify and execute on opportunities to improve operations and risk management, while delivering an exceptional customer experience
Qualifies of a Successful Candidate:
- Curious & Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to understand the customer, bank processes and requirements to drive innovative solutions that are grounded in evidence and always further the well-managed agenda
- Discerning & Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions.
- Action-Oriented & Results-Driven - You aren't afraid to take action and make a decision. You're organized, are up for juggling multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do.
- Up for a Challenge - Unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges.
- Passionate & Customer-Focused - You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience.
- Communicative & Influential- You communicate complex ideas concisely and convincingly both written and verbal. You adjust your communication to your audience and are comfortable with presenting to senior leadership, auditors and regulators.
- Collaborative & Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.
Basic Qualifications:
- A Bachelor's Degree or Military experience
- At least 6 Years of Project Management experience
- At least 6 Years of People Management experience
- At least 6 Years of Leading Operations Teams
- At least 6 Years of Credit experience
Preferred Qualifications:
- Master's degree
- 7+ years of Project Management experience
- 7+ years of People Management experience
- 7+ Years of Leading Operations Teams
- 7+ Years Credit experience
- PMP, Lean, Agile or Six Sigma certification
- Exceptional communication and collaboration skills
- Excellent problem solving and influencing skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $234,000 - $267,100 for Sr. Director, Project Mgmt
Richmond, VA: $212,800 - $242,800 for Sr. Director, Project Mgmt
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
- Location:
- Richmond
- Job Type:
- PartTime
We found some similar jobs based on your search
-
New Today
Marketing Automation Operations Specialist (Seramount)
-
Richmond
The Role in Brief: Manager, Digital Marketing Operations & Analytics (Seramount) The Manager, Digital Marketing Operations & Analytics (Seramount) will be responsible for providing operational, technical, and analytical support within the Seramount digital marketing function serving corporate partners. This role ensures Seramount’s...
More Details -
-
New Today
Director, Clinical Education & Development
-
Richmond
AT LIFENET HEALTH, YOU ARE THE ADVANTAGE Every day, YOUhelp us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity. Together, we are united by a mission greater than...
More Details -
-
New Today
Director Service Manager Contact Center and Telephony Technologies
-
Richmond
Position Overview The Service Manager of MMS Contact Center & Telephony Technologies will provide technical and strategic leadership for the enterprise’s global voice, telephony, and contact center platforms. This role requires deep technical expertise in designing, implementing, and managing highly available contact center and telephony...
More Details -
-
New Today
Communications Director
-
Richmond
Job Duties The Science Museum of Virginia is the marketing agency for science, and that means we need a rockstar to lead our Communications and Marketing team so our “client” gets the loves it deserves. Our next Communications Director is someone who is equal parts strategy and specifics. Someone who is a project manager, problem solver...
More Details -
-
New Today
Regional Sales Director - Select Small Commercial VA/MD/DC/DE
-
Richmond
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration....
More Details -
-
New Today
Executive Director Assisted Living
-
Henrico
The Executive Director Assisted Living is responsible for overall administrative management and operation of the assisted living community. Planning, organizing, directing and monitoring the strategic plan, annual operating budget, annual capital plan and marketing plan. The Executive Director Assisted Living shall have the necessary...
More Details -
