The Senior Director Project Management will be a member of Crawford's Global Transformation Office leading the adoption and implementation of Crawford's product/software development life cycle across multiple teams, ensuring agile principles and practices are fully integrated into project delivery processes. The role involves supporting formalized project management disciplines, defining and overseeing program governance and facilitating key governance forums. This position will be responsible for developing and initiating methodology to steer projects toward successful completion and value creation while ensuring alignment with Crawford's strategic goals. Define and evolve the organizational structure of the Project Management Office, ensuring clear ownership of responsibilities across teams. Drive strategic alignment between project execution and business objectives, including value realization and return on investment. Oversee the development and implementation of project methodologies, guiding teams through the transition to agile methodologies. Partner with Crawford Educational Services to build and socialize training around the agile framework, including agile principles, practices and tools. Establish and lead enterprise-wide project governance frameworks, including demand management, sequencing/dependencies, resource planning, audit compliance, and retrospectives. Facilitate stakeholder engagement and communication, using visual tools and structured updates to ensure transparency and alignment. Support third-party risk management and vendor oversight, ensuring integration with broader project governance and compliance frameworks. Own and hone project health methodology including performance metrics design and maintenance

Bachelor's degree or equivalent work experience required. 12+ years' experience in project management 5+ years of experience in agile coaching or practitioner role Experience with software development, lifecycle methodologies, and practices Proven track record managing large-scale, cross-functional initiatives, such as enterprise system implementations, organizational redesigns, or transformation programs. Experience building and/or leading PMO governance frameworks, demand management processes, and audit readiness initiatives Demonstrated ability to lead diverse, multinational teams Experience operating in a federated management model is a plus Proven success at embedding a value realization approach in project management Proven experience leading teams through agile transformations Strong problem-solving skills and a proactive approach to overcoming challenges In depth knowledge of Scaled Agile methodologies Expert-level skills in matrix management Knowledgeable about process improvement best practices Expertise establishing and leading governance frameworks, demand management processes, and audit readiness initiatives Deep knowledge of project management methodologies (e.g., Agile, Waterfall, hybrid), and proven success tailoring them to organizational needs High level of familiarity with enterprise platforms (e.g., Oracle, SAP), project management tools (e.g., MS Project, Smartsheet, Jira, Azure DevOps), and reporting systems Strong awareness of risk & control elements involved in all stages of Software Development Life Cycle Ability to thrive in a fast-paced, dynamic environment with shifting priorities Project Management certification such as PMP (Project Management Professional), PgMP (Program Management Professional), PfMP (Portfolio Management Professional), SPC (SAFe Program Consultant), PMI-ACP (Agile Certified Practitioner), or similar, is required Lean Six Sigma Green Belt or higher is a plus #LI-DV1 Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

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Our total compensation plans provide each of our employees with far more than just a great salary Pay and incentive plans that recognize performance excellence Benefit programs that empower financial, physical, and mental wellness Training programs that promote continuous learning and career progression while enhancing job performance Sustainability programs that give back to the communities in which we live and work A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.