Sr Director, Product Management - Customer Experience Foundations
4 Days Old
## Sr Director, Product Management - Customer Experience Foundations* **Introduce customers to new ways of interacting with the digital experience.*** **Leverage their unique context to adapt to their journey stage.*** **Ensure experiences are fun, engaging, easy to use, and satisfying.*** **Deepen engagement, loyalty, product usage, and retention to drive business value.*** **Leveraging the experimentation platform to test and iterate on potential experiences and validating our journey map and ability to increase customer value over time*** **Equipping the personalization and arbitration platform teams with our requirements so they can build the enabling capabilities which power our experience optimization approach*** **Developing platform‑wide KPIs and value frameworks to measure the success of our optimized CX, proactive recommendations, spanning engagement and business value*** **Establishing an Enterprise-wide CX governance and sentiment program for our digital web and mobile experiences*** **Evangelizing a unified CX optimization and governance strategy across research, executive leadership, and federated teams, aligning content, functionality, and design decisions to drive outcomes*** **Mentoring and leading a team of product managers, fostering a culture of experimentation, clarity, and customer‑centric execution**- **Establishing the long and short-term journeys we want to take customers along via our digital experience, ensuring they can complete immediate jobs to be done and also putting them on a path for lifetime growth** * **Defining the journey moments, value segments, and set of next best actions via our digital experience which maximize value for customers and the business** * **Developing a deep understanding of potential user intent in each journey moment to better predict jobs to be done and how we can best ensure they do them** * **Working with lines of business to understand value drivers for their customers*** At least 9 years of experience working in Product Management* Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: + A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) + A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentrationCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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- Location:
- New York, NY, United States
- Job Type:
- PartTime
- Category:
- Management & Operations