IN SUMMARY... Azalea Health is seeking a Senior Director, Implementation Services responsible for delivering software and service solutions to our clients. As Director, Implementation, you will own the entire service delivery lifecycle, from process design to project execution and your primary mandate will be to build a center of excellence that establishes scalable, repeatable processes to improve implementation velocity and project quality. In this strategic capacity, you will partner with leaders across the organization to translate business goals into implementation strategy and drive key initiatives. You will lead your team by managing resource planning, serving as the primary point of escalation, and developing our employee talent to ensure exceptional customer outcomes. The Senior Director will ensure the platform and capabilities are delivered with client value in mind enabling our clients to focus on the business of delivering quality care to their patients. WHAT YOU WILL DO... Define and implement strategies to enhance client onboarding experience and retention. Develop and implement a quality forecasting process and manage variances against that process. Ensure utilization and billability is maximized and staffing plans are metrics driven. Manage a team of cross-functional resources to ensure quality projects and customer adoption. Identify, develop and monetize new services offering by understanding the customer needs through the implementation cycle. Manage relationships with client executives and other leadership to provide key leadership and oversight to large implementations Partner closely with the Sales teams to identify and implement thoughtful strategies to improve sales to service handover and customer experience. Mentor and develop the Implementation team through 1:1's, coaching, team interaction, recruiting, hiring and new team member onboarding Establish, actively manage, and report to leadership key KPI's for the Implementation function BACKGROUND AND SKILLS YOU WILL BRING... Minimum of 10 years in a implementation leadership position, preferably in a healthcare domain delivering large scale enterprise projects Experience providing strategic direction to move the business forward Extensive leadership experience overseeing a team of managers and individual contributors Demonstrable experience in managing implementation backlogs, forecasting and utilization metrics. Exceptional communication skills- experience engaging with executives Advanced communication and organizational skills with the ability to influence results at multiple organizational levels Prior demonstrated experience in project management Strong and proven ability to develop, coach and mentor team members SaaS experience SUCCESS LOOKS LIKE... Being aggressive and taking initiative; we trust you to move the needle forward Doing the job; outcomes are just as important as strategy Being adaptable and amenable to meet the changes of a dynamic and evolving industry Demonstrating humility; partnership and collaboration is who we are and how we operate Tapping into your innovative side; conventional is not always correct HOW WE INVEST IN YOU... Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance Generous employer sponsored subsidy towards employee's medical insurance premiums Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees

Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose. Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities Azalea Health's EEO Statement Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.