Description

: Essential Responsibilities: Lead the strategic design, analysis, and continuous improvement of business processes to enhance operational effectiveness and efficiency across the organization Oversee and eliminate inefficiencies, streamlining workflows to achieve significant cost reductions and productivity gains Ensure robust governance and compliance with organizational standards and regulatory requirements in all process improvement initiatives Leverage Six Sigma or Lean methodologies to spearhead process improvement projects, delivering measurable and impactful results Serve as a subject matter expert and internal coach, guiding and mentoring teams in identifying and implementing innovative process improvement solutions Collaborate with cross-functional leadership teams to align business processes with the organization's strategic goals and priorities Influence and implement comprehensive performance management systems to monitor, evaluate, and enhance the effectiveness of business processes Manage regular process audits and assessments to identify opportunities for improvement and ensure continuous optimization Foster a culture of continuous improvement by promoting best practices and encouraging innovation throughout the organization Prepare and present detailed reports and strategic recommendations to senior leadership on process improvement initiatives and their impact on business performance Minimum Qualifications: Minimum of 18 years of relevant work experience and a Bachelor's degree or equivalent experience. Preferred Qualification: This leader will own the end-to­ end operational planning lifecycle - including 3YP/annual operating plans and governance, strategic initiative alignment, development and tracking of OKRs and KPls (incl scorecard automation}, oversight of unified enterprise product roadmaps and sustainable execution rhythms that support and deliver business impact and outcomes. Partnering with Finance, Strategy, Technology, and Business Unit leaders, this leader orchestrates the planning process to ensure that company-wide goals are reflected in tactical roadmaps, capacity models, budgets, and OKRs. The Snr Director is both a strategist and an operator. They bring deep expertise in planning frameworks, resource allocation, demand/supply balancing, and performance measurement. The role requires the ability to navigate executive-level complexity, break down silos, and build planning capabilities that improve agility, decision-making, and accountability. Additional Responsibilities

Review and drive a robust operational planning framework, encompassing consistent communication cadences, streamlined/consistent planning processes, and effective meeting structures, to ensure aligned decision-making, efficient execution against strategic goals, and continuous performance optimization. Identify critical processes crossing multiple stakeholders and identify areas where consistent communication and collaboration are needed. Create feedback loop to identify bottlenecks or inefficiencies in the established processes. Develop and monitor key performance indicators (KPls) to identify areas requiring focused operational attention and provide strategic insights to the CEO and CFO. Lead - in partnership with Finance - analytics and unified cost benefit analysis to evaluate impact, prioritization and opportunity loss for growth priorities and annual investments Own and manage Enterprise Product Roadmap (PDLC) incl. intake, reviews and decisioning Own and manage centralized analytics & measurement for strategic imperatives OKRs/KRls

Manage and coordinate key ops forums/meetings/agendas/documentation incl. CEO Staff, Board Meetings(COO inputs), OKR meetings and annual ops planning calendar Partner with leaders across PayPal to cultivate organization-wide buy-in, prioritization, and engagement on key initiatives. Foster strong relationships with business operations leaders and chiefs of staff to ensure seamless coordination and execution. Coach and develop a high-performing team. (This leader will have a team of up to 5ppl). Additional Requirements

15+ years of proven executive-level leadership experience in managing large-scale global operational planning for complex, global, publicly traded companies. Strong analytical skills and ability to interpret complex data to inform decision-making. Deep understanding of operational processes across a variety of business functions including finance, sales, marketing, risk, compliance, legal, etc. Excellent communication and cross-cultural collaboration skills. Expertise in multi-matrix project management and process improvement methodologies. Bachelors Degree in business administration, operations management, or a related field - MBA or Masters Degree strongly preferred. Subsidiary: PayPal Travel Percent: 0 - PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit . The US national annual pay range for this role is $169,500 to $291,500 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit . For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit . Who We Are: to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at . Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please . We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. Notice to Applicants and Employees who reside within New York City. Click to view the notice.