Job Objective

The Showroom Director acts as a focal point within the business. The Showroom Director ensures the showroom delivers exceptional client experiences whilst achieving company objectives by planning and executing the showroom business plan; making clear the objectives and required performance delivery. The Showroom Director is entrepreneurial in their approach in leading, coaching, and mentoring a high performing team and showroom. The Showroom Director plays a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities, and responding to these effectively.

Responsibilities

• Being a role model ensuring that every client – both internal and external – receives the exceptional client service • Identifying, sharing and spreading best practice throughout the business, and demonstrating excellent teamwork across the Group network. • Ensuring profit targets are met and costs are kept within budget • Achieving showroom objectives through delivering on KPIs • Staying current with market competition, industry, watch trends and client shopping behaviors • Performance management of colleagues, providing feedback and development opportunities • Leading showroom recruitment and retention efforts • Representing the showroom at internal and external meeting • Organizing daily and weekly routine tasks in line with policies and procedures through active delegation and participation • Maintaining visual merchandising to company standards • Managing the till and associated transactional procedures • Participate in, and running floor / showroom training and out of hours meetings and VM changes as required • Completion of all training requirements • Ensuring all team members always adhere to the company dress code standards • Other responsibilities and projects as assigned by management.

Experience

• 5+ retail management experience ideally within a luxury environment • Evidence of performance delivery against sales and process • Jeweler or timepiece product knowledge • External Jeweler or Retail qualifications • Proven track record of sales achievements

Skills

• Ability to develop and implement business strategies and work to budgets • Ability to manage and deliver operating costs, identifying suitable efficiency improvements • Highly numerate with ability to understand and analyses sales performance • Leading, mentoring, and coaching members of a high performing showroom • Proven track record of management achievements • IT literate • Evidence of CRM and networking

Physical Requirements

• Business related travel when required • May be required, occasionally, to work exceptionally, long hours • May be required to lift packages / boxes • May be required to stand up for long periods of time