Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary Responsible for execution of operational strategies designed to achieve revenue growth and profitability targets. This role will be responsible for overseeing and directing multiple, complex projects at a time, while ensuring projects are delivered on-time, within budget and in a manner meeting, if not exceeding, internal team and customer expectations. Following the recent acquisition of Terminix, a key component of this role will be to lead, while influencing without authority, the support of standard, and non-standard, Operations activities, supporting the successful integration of both brands at a Market level, with minimal customer or Colleague disruption. Key Performance Indicators Revenue growth - Organic and M&A APBITA Margin improvement Cash conversion SHE metrics Colleague retention and engagement Customer NPS Vehicle Fuel Intensity Principal Duties and Responsibilities Proactively identify, via root cause analysis, any issues impacting service excellence and quality in the Market, resulting in the review of both strategic and tactical processes to improve results and reach resolution. Identify and assess service delivery gaps of the lower quartile branches in the Market and develop strategy for performance improvement, inclusive of partnering cross-functionally where needed to help with the turnaround effort Develop and implement Market level strategy to drive increased customer count and retention. Implementation and change management of new service offerings Provide training, tools, & resources to Branch leadership within Market to deliver service standards established by the company Identify gaps within Market related to training opportunities and coach leaders in how to achieve adherence to quality standards as outlined in technical training Coach Market colleagues in resolution of escalated customer complaints, while developing targeted action plans to prevent future occurrences. Monitor on-time pest control and termite service delivery to achieve or exceed company standards, and develops remediation plans when opportunities are identified Liaise with the Training Team as opportunities are identified related to continuing education or with regard to changes in regulations, standards, service, techniques and equipment, company policy and procedures as well as licence maintenance requirements via continuing education. Monitors and assists the Market Vice President with the required service-staffing levels for the region on a Branch-by-Branch basis. Supports the Technical Specialist, Region, General and Service Managers in servicing special accounts. Main point of contact for new Acquisitions in the Market to align with integration strategy in the Market. Additional support during the Project Artemis Integration phases impacting the Markets Identify and offer support scenarios to keep the Market on track for Integration while Market VP ensures BAU work / performance is on track Responsible for activities for Market related to PMO / IMO initiatives and ensures that project / initiative tasks are completed Participate in and drive project-related team meetings (i.e. kick-offs, status, Steering Committee reviews, etc,) Communicate direction and action steps to team CANDIDATE SUMMARY Required Experience Bachelor’s degree and 8-10 years of field services management experience required, or an equivalent combination of education and experience Business operations experience Master’s degree preferred Business acumen with deep experiences in multi-unit management Skill in managing and leading assigned projects - understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings Clear, concise written and verbal communications, including public speaking and executive presence Skill in organisation and time management - ability to work on multiple projects and manage multiple project coordinators, leads and / or managers at one time Skill in group presentations and meeting management Skill in providing clear and concise feedback Attention to detail and analytical skills Maintains relevant licences as required by federal, state or local regulations for termite / pest control and any other business unit products and services Maintains a valid driver’s licence Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and Google Workspace Knowledge of laws, regulations, methods, and techniques in the area of specialty. Position may require frequent overnight travel Ability to relocate as needed Required Leadership Traits and Characteristics Highly commercial and entrepreneurial with an attestable customer focus and growth mindset. Outstanding analytical and problem-solving abilities with a strong understanding of corporate operations Excellent people management skills with demonstrable experience of leading a large, dispersed and diverse workforce across multiple locations and geographies. Excellent organisational and leadership skills with the ability to operate effectively both strategically and operationally as required. Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders. Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details. Formal Education, Qualifications or Training Bachelor’s Degree in Business or related field; a graduate degree or MBA would be a plus Alternatively, Military rank of O5 Eight (8) to ten (10) years of progressive, hands-on leadership experience in Operations with a focus on Technical Support services LI-SP1 Pay Range Yearly : $164,000.00 - $205,000.00 Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility

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