Description We are seeking a senior operational leader to drive execution, efficiency, and cross-functional alignment across Enumerate’s client-facing operations. This role will oversee the systems, workflows, and performance rhythms that ensure consistent, high-quality outcomes across our SaaS and Payments businesses.

This leader will work closely with the SVP of Customer Operations to design and scale core operating models that support a seamless customer journey, improve internal collaboration, and drive visibility and accountability across teams. The role is ideal for a proven operator with strong systems thinking, a metrics mindset, and the ability to translate strategy into execution. Key Responsibilities Operational Leadership Lead day-to-day customer-facing operations across onboarding readiness, adoption support, client engagement, and delivery tracking

Coordinate internal teams and tools to reduce friction and ensure alignment across the customer journey

Build scalable operating models that support both high-touch and tech-enabled client experiences

Systems and Process Optimization Evaluate, document, and improve core business processes tied to client operations

Partner across departments to ensure systems (e.g., CRM, workflow tools, billing, support platforms) are integrated and support scale

Identify and lead automation or tooling improvements that increase efficiency and reduce manual work

Performance Management Define and track KPIs across client experience, operational throughput, and service consistency

Build dashboards and reporting cadences that give real-time insight into customer operations

Lead structured performance reviews, issue resolution processes, and continuous improvement initiatives

Strategic Execution and Collaboration Serve as an integrator across Product, Sales, Engineering, and Finance to support shared goals

Translate company-level priorities into execution plans for client operations

Lead or contribute to cross-functional initiatives such as product launches, pricing transitions, or service model updates

Team Leadership Lead, develop, and grow a team of operations managers, analysts, and/or team leads

Promote a culture of accountability, process excellence, and operational problem-solving

Scale team structures and capabilities to match company growth

Skills, Knowledge and Expertise Core Competencies Systems Design & Workflow Optimization

Operational Discipline & Task Management

Performance Management & KPI Fluency

Tech-Enabled Services & Automation Experience

SaaS and Payments Client Lifecycle Acumen

Financial and Accounting Understanding (Nice to Have)

Qualifications 10+ years of progressive leadership experience in SaaS, technology-enabled services, or client delivery.

Track record of managing multi-disciplinary Client Services or Professional Services teams.

Strong operator with a bias toward metrics, systematization, and scalable outcomes.

Experienced in deploying technology to scale human services—ideally in high-growth or private equity-backed environments.

Bonus: Background in accounting software, fintech, or payments ecosystem.

Ability to travel for team meetings and industry events

Enumerate is a best-in-class provider of property management software and payments solutions for community associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting communities across America.

Enumerate was born from industry veterans joining together to operate under the most comprehensive end-to-end offering in the community association management market. As the only player offering a combination of SaaS, Services and Payments products, we are creating a modern, digitally native experience for both homeowners and property managers and are uniquely positioned for continued growth in a category that is already growing 25-30% YoY.