Description

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike. Position Summary: We are seeking a strategic and results-driven Senior Director, IT Infrastructure and Cloud to lead our design, implementation, and management of our enterprise IT infrastructure and cloud platforms. This management role will oversee multiple IT teams including Infrastructure, Network, Operations, and Database, and collaborate closely with DevOps, Security, and Support teams. The successful candidate will oversee both on-premise systems and cloud platforms, ensuring high availability, security, elasticity, and scalability across all environments. The ideal candidate will bring deep expertise in traditional data center operations while driving innovation through hybrid and cloud-native solutions. This role is ideal for a leader who thrives in a fast-paced environment and is passionate about leveraging technology to drive business success. Key Responsibilities: • Lead and mentor teams of infrastructure, network, operations, and database engineers, fostering a culture of operational excellence and continuous improvement. • Lead by Example; motivating Attention to Detail, Ownership, Accountability across IT teams. • Lead the architecture, deployment, optimization, and lifecycle management of on-premise infrastructure, including physical and virtual servers, storage arrays, networking equipment, and backup systems. • Create and lead efforts in Environment and Team Optimization and Efficiency. • Oversee data center operations, optimization, and hardware lifecycle management. • Manage hybrid environments by integrating on-premise systems with cloud platforms (Azure and AWS). • Drive cloud adoption and hybrid architecture strategies (Azure, AWS), ensuring scalability, security, and cost-effectiveness. • Direct infrastructure modernization efforts, including virtualization, hyperconverged infrastructure (HCI), and software-defined networking (SDN). • Ensure robust disaster recovery, high availability, and business continuity strategies across all infrastructure layers. • Monitor emerging technologies and assess their potential impact on the business. • Collaborate with IT Security to implement and maintain secure infrastructure practices. • Collaborate with DevOps to support and optimize release pipelines. • Collaborate with cross-functional teams to identify and implement technology solutions. • Collaborate with executive leadership to identify technology opportunities that drive innovation and operational efficiency. • Manage vendor relationships, contracts, and service-level agreements (SLAs) for both on-prem and cloud services. • Develop and manage budgets, forecasts, and capacity planning for infrastructure and cloud services. • Establish KPIs and performance metrics to ensure service excellence and continuous improvement. Position Requirements Qualifications: • Bachelor’s or Master’s degree; Computer Science, Information Technology, or related field. • 12+ years of experience in IT, with at least 5 years in a leadership role managing IT teams. • Deep expertise in enterprise infrastructure, cloud platforms, cybersecurity, and IT operations. • Demonstrated success in leading large, cross-functional IT teams and complex technology programs. • Proven experience managing enterprise on-premise environments, including data centers, networking (e.g. Palo Alto, A10, Cisco), and virtualization platforms (e.g. VMware). • Strong experience with cloud platforms (Azure, AWS) and hybrid cloud architectures. • Familiarity with enterprise storage (SAN/NAS), backup solutions, and disaster recovery planning. • Familiarity with monitoring and observability platforms (e.g., SolarWinds, DataDog, ELK). • Excellent leadership, communication, and project management skills. • Strategic thinker with a hands-on approach. • Ability to manage multiple priorities in a highly dynamic fast paced environment. Preferred Skills: • Certifications such as ITIL, PMP, VMware, AWS/Azure Architect, or Cisco are highly desirable. • Knowledge of compliance frameworks (e.g. PCI-DSS). • Familiarity with ITIL, DevOps, automation, and agile methodologies. • Experience with Azure DevOps, Octopus Deploy, and CI/CD methodologies. • Experience with automation and orchestration tools (e.g., Ansible, Terraform, PowerShell Full-Time/Part-Time Full-Time Shift Days Division TicketNetwork, Inc. Exempt/Non-Exempt Exempt Req Number INF-25-00002 Location Hartford County - TN EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.