1 week ago Be among the first 25 applicants Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

The Senior Director, G&A FP&A will serve as a strategic finance partner to the broader G&A organization, including Finance, HR, Legal, IT, and Facilities - driving financial planning, leading the annual budgeting process, and delivering data-driven insights and analysis to support key business decisions. This role will play a critical part in aligning financial strategy with operational goals across multiple functions.

Key Responsibilities:

Lead the annual financial planning process including working with the department heads and business unit leaders to develop the business and financial plans, and to ensure the plans are operationalized. Lead a team of finance professionals to drive FP&A activities across G&A organizations. This includes staff based in India as well as other regions/business units. Drive data-driven decision support to the organization by compiling inputs and underlying assumptions, coupled with knowledge and expertise in business areas. Liaise and collaborate with a broad range of cross-functional leaders to obtain asumptions, identify key merics, assess impacts, and run sensitivity/scenario analysis to provide decision support. Build scalable processes and systems to provide transparency and efficiency across the organization Lead internal projects and new business opportunities based on modeling and net present value evaluations for alternative scenarios Prepare presentations targeted at senior management and the Board of Directors Provide leadership and mentoring to the finance team in India Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday-Thursday) from our San Mateo, CA Headquarters.

Qualifications

Bachelor's Degree in Business, Accounting, Finance, or Economics; Master's degree in Finance or Economics preferred 15+ years of progressive experience in FP&A roles, with similar FP&A leadership experience Strong understanding of corporate finance concepts Excellent business communication skills Strong attention to detail; working in a conscientious, consistent, and thorough manner Solid analytical skills, strategic thinking, and decision-making ability Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment Ability to collaborate across departments and with external stakeholders Comfortable performing multifaceted projects in conjunction with day-to-day activities

Additional Information

This role is based in the San Francisco Bay Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs, and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package

The targeted annual base salary range for this position is $237,700 - $341,665 USD

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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