The Senior Director Finance Services will extend the reach of Mayo Clinic’s chief financial officers (CFOs), by being the face of Finance and driving the execution of its agenda as a delegate of the CFO and ensuring CFO involvement at the right time by acting as a gate-keeper and monitoring information flow. This position is responsible for working with the CFO to prioritize and focus effort on the highest level priorities and/or delegate work to the appropriate person(s). Builds and maintains excellent relationships with Finance leadership and other C-suite leaders (strategy, public affairs, business development, digital, practice, research, education, etc) to enable effective collaboration and coordination in pursuit of organizational priorities, high service levels, and a reasonable cost to serve. The position will be a primary lead on the execution of Finance’s transformation journey, working with finance leadership and others to ensure it is well planned, well communicated, and well executed. Key elements of this work include the identification of gaps and needs in knowledge skills and abilities as well as necessary elements of culture change; continued surveillance of leading edge practices in healthcare and other industries; identification of suboptimal approaches, processes, and policies in Mayo Clinic’s finance structure; creation and execution of a workforce strategy that includes diverse sourcing, workforce development, and succession planning; and the development of a next generation approach to patient financial interactions (“easier than Starbucks”). The position will take an active role in all these dimensions of the overall plan and will be the primary lead on many of them.

The position will develop strategies to execute operational best practices and provide leadership for the business operations function. Drives excellence in financial management, communication (verbal, written and presentations), business and strategic planning, performance monitoring and reporting. Effectively partners with the Chief Financial Officer to plan and create meeting agendas, activities and communications. Leads the development, communication and implementation of effective strategies and processes that support the operations of the department. Ability to set and measure standards for performance in all areas of the department, periodically reviewing reports on programs. Works closely with Human Resources to onboard new talent, facilitate the departmental FTE review and approval, annual budget preparation, including data for analyzing, planning and allocation of resources, and change management. Supports department, division and institutional projects, staff recruitment, policy implementation, and serves as a primary resource for issues and communications within the operations function. Develops advances and executes projects/programs that leverage the lean agile methodology to enable Finance to deliver incremental value and meet strategic objectives.

The position may or may not have direct reports, depending upon the specific assignment. If the Senior Director is in support of a DMC CFO or Research Shield CFO, then the position will be directly responsible for management of the Financial Planning & Analysis team for that DMC. The Senior Director may be responsible for managing a team of staff with a focus on high quality and timely deliverables, the continuous growth, development and engagement of staff and an eye to drive continuous improvement and efficiencies in processes. The position will oversee the development and implementation of financial and operational reporting, including: volumes, labor productivity and cost efficiency, revenue, payer mix and pricing, costing and analytics, provider productivity, business cases and valuations/ROIs and other analytical tools to support accuracy of reporting financials and identifying financial value enhancement opportunities. This role will regularly collaborate with the Enterprise’s shared services areas to ensure accurate use of data and analytics, recommend enhancements based on emerging trends within the enterprise and partner to develop new analytics and tools to further improve support to operations. Actively communicates and presents information to various audiences including institutional and site-based leadership. Provides direction and interprets management financial information with significant institutional impact. Is recognized and relied upon to synthesize various subject matter expert inputs to formulate solutions and implement change for multi-disciplinary or complex technical issues. Stays abreast of emerging issues and risks and plans accordingly. Travel required as assignments warrant.