Senior Director, Commercial Card Experience At Capital One, we’re building a leading information-based technology company. We are guided by our values and focus on collaboration, openness, innovation, and customer success. We seek a Product Design Senior Director to lead the Commercial Card Experience team within the Experience Design organization.

The Commercial Card Experience team delivers software that helps businesses run their business with confidence. We are a mission-driven team working with financial managers and operators to understand needs, co-create solutions, and celebrate business success as our own.

The Experience Design team at Capital One is focused on enriching customers’ digital and physical experiences and creating memorable product experiences that build the Capital One brand with humanity while driving business advantage and innovation. We value collaboration, authenticity, healthy critique, belonging, and continuous learning. If you’re a creative innovator who embraces experimentation and the opportunity to change banking for good, we’d love to hear from you.

Role Expectations As Senior Director of Commercial Card Experience, you will lead a cross-disciplinary team of design leaders and designers, collaborate with research, product, and technology leadership, and advocate for high-leverage opportunities with executive stakeholders. You will lead high-impact, complex design projects that set the standard for experience excellence and business outcomes.

You will envision, design, deliver, and optimize experiences across channels (web, mobile, human-to-human) and emerging technologies (such as agentic AI) to help business teams run their business with confidence. This will include products and experiences such as:

Onboarding and managing business teams across a suite of business credit card, rewards, and payment solutions to fit their needs, workflows, and software

Managing vendors, payments, getting paid, and spend controls across the business

Integrating software with ERPs, accounting systems, and HR systems to deliver reliable data, monitor cash flow, and provide insights for financial decisions

Managing corporate cards and digital wallets for different user types (C-suite, department heads, project teams, etc.)

Competencies

Product Design Expertise: Lead and elevate the design practice, oversee tools, platforms, design systems, and enable artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes

Leadership: Build a thriving design community, train for excellence, collaborate with peers, and set vision and strategic direction with cross-functional partners

Human-Centered: Align customer needs with business goals and incorporate diverse customer perspectives throughout the design process

Business-Focused: Understand products, processes, customers, competitors, and industry trends to shape design engagement and business outcomes

Problem-Solving: Drive cross-functional creative thinking, illuminate pitfalls, and build decision-making frameworks

Collaboration: Connect executives and teams to drive coherent experiences and accelerate delivery

Communication: Present to executives and stakeholders, integrating design, data, and research to influence direction

The ideal candidate has a strong portfolio showing leadership, process, results, and impact.

Qualifications

Basic: At least 10 years of experience leading product design teams and delivering products to market

Basic: At least 3 years managing managers

Preferred: At least 12 years of experience leading product design teams and delivering products to market

Preferred: Experience across product design, service design, design strategy, and content design

Preferred: Deep experience leading product design teams spanning UX/UI, strategy, content, and research

Preferred: Experience partnering with product, engineering, marketing, and analytics leaders across multiple business lines

Preferred: Experience interfacing with executive leadership to influence decisions and drive investments

Preferred: Experience working with a design system

Preferred: Proficiency with web and mobile technologies and platforms

Preferred: Expertise with design and prototyping tools such as Figma

Preferred: Experience managing an interdisciplinary design team

Preferred: Proficiency working with technology and platform teams to develop new systems and explore new technologies, including LLMs and agentic AI

Preferred: Proficiency in business case development linking product decisions to business value

Preferred: Exceptional written and verbal communication and interpersonal skills

Preferred: Exceptional people management and development skills

Capital One is an equal opportunity employer committed to diversity in the workplace and to providing accommodations in the recruiting process. All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, citizenship, pregnancy or maternity, veteran status, or any other status protected by law. We comply with applicable background inquiry laws and regulations.

For accessibility accommodations, please contact Capital One Recruiting. Salaries for this role vary by location and are disclosed in the posting. This role may be eligible for incentives and benefits as described by Capital One policies.

Positions posted in Canada, the United Kingdom, and the Philippines are for Capital One relevant entities in those regions.

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