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Job Type Full-time

Description ORGANIZATIONAL DESCRIPTION Provides coordination and direction for business office staff to ensure effective revenue cycle management.

INTERACTION Primarily Interacts with: administration, Board of Directors, physicians, employees, clinical and non-clinical departments, patients, visitors, vendors, and volunteers.

PRIMARY FUNCTIONS Establish departmental budget with specific benchmarks and targets. Create metrics for effective management (manage to targeted metrics). Determine work procedures/processes based on needs to enhance revenue cycle management. Establish work schedules for business office and support staff. Monitor daily work to ensure targeted metrics are met. Communicate daily with business office staff concerning status of goals and objectives as related to revenue cycle management. Assign duties and examine work for accuracy, efficiency, and conformance to policies and procedures. Responsible for management of personnel in the patient access, patient accounts, and central scheduling areas. Responsible for maintaining current knowledge of billing and collection to ensure compliance with Fair Debt Collection Laws. Responsible for facility’s charge master. Maintains departmental reports and records. Collects statistical data for administrative and regulatory purposes. Reviews, interprets, and analyzes financial and statistical data for administration. Implements the financial policies and procedures relating to receivables and coordinates the admitting office functions with accounts receivable, credit, and collections. Presents recommendations with respect to costs, changes, rates, etc., to permit income to support hospital activities. Revises rate structure as needed. Maintains established departmental policies and procedures, objectives, quality assurance programs and safety standards. Provide exemplary customer service. Maintain confidentiality and compliance with HIPAA. Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives and infection control policies. Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities. Solve practical problems, dealing with a variety of issues, and interpret a variety of instructions furnished in written and oral form. Attend meetings as required. Perform other duties as requested or assigned.

Requirements ABILITY TO USE EQUIPMENT, TOOLS, MATERIALS, MACHINES: Computer, telephone, facsimile machine, copier, scanner, printer, calculator and other standard office equipment.

EDUCATION/EXPERIENCE/SKILLS/ABILITIES Education: Minimum of an Associate degree in related field preferred.

Experience: One year customer service experience required. Medical office or healthcare experience preferred. Three-five years experience in business office and/or revenue cycle management.

Personal Job-Related Skills / Abilities: Must be committed to quality and patient safety at all times. Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred. Basic computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email. Must be effective at adjusting to change, prioritizing duties, handling stress and effectively communicating face-to-face and/or over the telephone. Must be able to work independently, and flexibly, and as a part of a multidisciplinary team. Must be able to manage several interruptions throughout the shift. Must have strong interpersonal and communication skills, verbal and written. Must have strong time management skills. Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact. Sufficient hearing, vision and dexterity to perform duties safely. Physical and Mental Requirements: Physical: Activity Up to % Walking: 25 Squatting: 10 Standing: 25 Pulling: 10 Kneeling: 10 Reaching: 35 Sitting: 80 Lifting up to 30 lbs: 20 Pushing: 10 Wrist/Finger Movements: 90 Bending: 25 Climbing: 10 Mental: Stress Level Moderate to High Individual position core competencies: Quality Service Excellence Compassion Professionalism Fiscal Responsibility Required education within first 60 days (if employee is from outside organization). GrahamRMC Orientation Department Orientation Continuing/Annual Education and Training: As needed to maintain certification/ licensure of position Falling Star Program Safety Storm Program Supervision

Employees Supervised: __Yes__

ADA REQUIREMENTS Each category is grouped under a percentage rating based on the frequency the condition is expected to occur. Frequency of Condition 1-33% 34-66% 67%+ 1-33% Extreme Heat Extreme Cold Extreme Swings in Temperature Extreme Noise Working Outdoors Mechanical Hazards Electrical Hazards Explosive Hazards Fume/Odor Hazards Dust/Mite Hazards Chemical Hazards Toxic Waste Hazards Radiation Hazards Wet Hazards Heights Other Conditions 67%+ Working Indoors

OSHA Classification: Identify with a check the OSHA Job Category that describes this job. The intent is to enhance worker protection by identifying any risk in the performance of routine and reasonably anticipated job-related functions.

_____ Category I: Tasks that involve exposure to blood, body fluids or tissues.

All procedures or other job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues or a potential for spills or splashes of them are Category I tasks. Use of appropriate protective measures, such as gloves, masks, goggles, and gown are required for every employee engaged in Category I tasks.

_____ Category II: Tasks that involve no exposure to blood, body fluids or tissues but employment may require performing unplanned Category I tasks.

The normal work routine involves no exposure to blood, body fluids or tissues, but exposure may be required as a condition of employment. Appropriate protective measure, such as gloves, masks, goggles, and gown are readily available to every employee engaged in Category II tasks.

__X___ Category III: Tasks that involve no exposure to blood, body fluids or tissues and Category I tasks are not a condition of employment.

The normal work routine involves no exposure to blood, body fluids or tissues (although situations can be imagined or hypothesized under which anyone, anywhere might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first-aid or to be potentially exposed in some other way. Tasks that involve handling implements or utensils, use of public or shared bathroom facilities or telephone and personal contacts such as handshaking are Category III tasks.