The Resident Services Director- Memory Care (LPN/RN)  is responsible for planning, developing, coordinating and implementing programs and services for residents with cognitive impairment. Additionally, he/she has a shared responsibility to provide a therapeutic environment which holistically maintains each individual resident’s optimum level of well-being. The Resident Services Director- Memory Care is responsible for the administration and management of the Holbrook Life Memory Care program, resident care and services, the well-being and satisfaction of residents, and directing the team of Memory Care Partners and the Memory Care Programmer.

Key responsibilities include: Hire, train, manage, schedule and develop Memory Care Partners and Memory Care Programmer. Develop new resident service plans in coordination with the Director of Wellness and Life Services; review resident service plan data with the Community Relations Director. Develop and coordinate the continuous execution of the resident service plan from move-in to discharge with full responsibility for its execution by the Memory Care team. Ensure resident service plans are completed in a timely manner at prospect, move-in, 30 days, quarterly and at change in condition. Provide care directives and collaborate with the Director of Wellness and Life Services in the development and evaluation of assignment sheets at prospect, move-in, quarterly, and at change in condition. Input resident service plan data into Point Click Care and Point of Care in a timely and consistent manner. Ensure HIPPA compliance. Ensure complete, accurate documentation in the communication log; follow up on care concerns; notify care partner as needed to review and sign. Retain and ensure security of daily assignment sheets, communication log and other documents in compliance with company retention standards. Ensure adequate staffing levels at all times in compliance with company and state requirements. Provide orientation to new or seasonal team members and private duty sitters to ensure continuity of care. Serve as the liaison for the Memory Care community to other Holbrook Life community departments, resident family members and the outside local community. Assist the Community Relations Director in promoting the Memory Care neighborhood to physicians, hospitals, discharge planners/social workers and local agencies.

The successful candidate will… Current, unencumbered Georgia Registered Nurse (RN) or Licensed Practical Nurse (LPN) license required

Minimum 3 years of nursing leadership experience with at least 2 years in Georgia memory care or assisted living. Prior supervisory or management experience required Certified Dementia Practitioner (CDP) preferred or willingness to obtain Working knowledge of Georgia Assisted Living Community regulations Experience with Point Click Care and QuickMar preferred Strong leadership, clinical assessment, and communication skills Compassionate approach to dementia care: Have experience working with residents with Alzheimer Disease, dementia and other related memory or cognitive impairments. Be able to work effectively both independently and as part of a team. Have strong organizational skills and good attention to detail. Be flexible and able to multitask. Have excellent verbal and written communication skills. Be a customer-focused, proactive and creative problem-solver. Be committed to and passionate about serving customers and delivering best-in-class service. Have patience, tact, enthusiasm and a positive attitude towards older adults and their families. Have good judgement, problem-solving and decision-making skills. Possess the ability to effectively and professionally engage, interact and collaborate with residents, residents’ families, associates, etc. Have experience working with MS Office (Word, Excel, Outlook, etc.) applications and the ability to learn new technology programs and applications. Have the ability, availability and willingness to work nights, weekends and holidays as business needs/schedule dictates. Be able to perform the physical functions of the role which include: frequently support up to 50 pounds, occasionally lift/carry up to 30 pounds, frequently kneel, bend, and reach; when supporting, lifting or transferring residents, proper body mechanics and safety measures, as stated in training and/or prescribed by a licensed health care professional must be used. Be willing to take, and able to pass, a drug screen, TB test and a physical. Be willing to consent to, and able to pass, a criminal background check.