REGIONAL DIRECTOR OF CUSTODIAL OPERATIONS Join to apply for the REGIONAL DIRECTOR OF CUSTODIAL OPERATIONS role at SSC Services For Education

Overview SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors.

This position is eligible for an Employee Referral Bonus. If you know someone that is qualified for this role, please use the “job search” in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’

Job Summary

As the Regional Director of Operations, you will serve as the primary representative of SSC to education clients across designated accounts in the region. Your responsibilities encompass a wide array of critical functions sought at ensuring operational efficiency and client satisfaction. From spearheading program implementation, managing profit and loss, to nurturing client relationships, your role is pivotal in driving the success of our regional operations. Additionally, you will provide operational support to unit managers, lead account retention strategies, manage receivables, and support new account sales. Your duties also extend to personnel management, including hiring, training, development, succession planning, and mentoring of teams. This position requires regional travel to effectively engage with accounts.

Responsibilities

Lead all aspects of and optimize programs in Facilities Services Management, Financial Management, Human Resource, Sales, Contract Administration, and Client Customer Satisfaction to ensure excellence across all operational domains.

Strategically plan and coordinate the implementation of programs and operational activities within regional accounts, driving efficiency and efficacy.

Conduct comprehensive reviews and evaluations of existing programs at each unit, ensuring alignment with corporate standards and facilitating continuous improvement initiatives.

Meet with Regional Vice President to provide detailed monthly progress reports on the region's performance enabling informed decision-making and strategic alignment.

Actively engage in surveys and sales efforts to secure new business opportunities, participating in pricing strategies.

Play a pivotal role in the selection of management and hourly personnel as necessitated by operational requirements.

Cultivate and nurture strong client relationships, consistently seeking to maintain high levels of customer satisfaction that guarantees account retention and cultivates long-term partnerships.

Qualifications

Bachelor's Degree in business or engineering or related fields preferred

5+ years responsibility at a regional manager level or ten years as a director level in facilities management

Contract management experience in a Business and Industry or education or health care institution preferred, with related continuous education courses

Valid driver's license, ensuring safe operation of company vehicles in accordance with traffic laws and conditions

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Applications are accepted on an ongoing basis. SSC maintains a drug-free workplace.

Seniority level: Director

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Facilities Services

Additional information: Referrals increase your chances of interviewing at SSC Services For Education by 2x.

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