Title: RCM Automation Program DirectorReports to: VP of DeliveryCompensation: Competitive base, bonus, benefit stipend, unlimited PTOLocation: Remote Responsibilities:Program Management-Set up and manage cross-department automation program governance-Advise on best practice technical setup and strategy for machines, applications, and credentials used by the automation program-Implement an operating model to support automation lifecycle. Includes:Integrating automation lifecycle into existing operational frameworkCreating new/updated procedural documents and educating operations-Create, manage, and execute the client automation roadmap -Implement and oversee maintenance strategy. Includes: Developing maintenance dashboards and KPIsDeveloping and implementing SOPs and SLAs for automation supportProgram Resource Management-Manage solution architect(s) throughout automation identification and design-Manage automation developer(s) throughout automation development, testing, deployment, and maintenanceClient Relationship Management -Report out to health system senior leadership on program updates, blockers and key milestones-Work closely with automation program sponsor to ensure ongoing strategic alignment, stakeholder engagement, support on requests and blockers, and review of key decisions and deliverablesTarpon Delivery-Support the development and execution of the Tarpon Delivery Team strategic vision -Scale and improve the operations and processes needed to support the Managed Service Deliverables -Identify new business opportunities within current customer base and contribute to identifying additional solutions to be provided to the market Tarpon Community -Participate in Tarpon Community activities specific to Program Management activities, including but not limited to: Program Management Certification training, Webinars, Research, User GroupsRequired Qualifications:-Bachelors degree in Computer Science, Business Administration, or a related field -7+ years of experience in healthcare operations, with a strong understanding of revenue cycle processes -57 years of proven experience in program management or a related leadership role -5+ years of experience designing and developing scalable automation solutions using platforms such as UiPath, Automation Anywhere, Blue Prism, or Power Automate -Proficiency in process mapping tools such as Visio, Lucidchart, Canva, or GitMind -Familiarity with budget management, strategic planning, and staffing planning Competencies-Excellent communication skills (written and verbal) for reporting, presentations, and stakeholder engagement-Self-motivated and resourceful with the ability to independently work with multiple customers and meet deadlines-Strategic thinker, strong analytical and problem-solving skills-Strong process improvement background-Strong leadership and interpersonal skills, with the ability to motivate and guide teams Note: This job description is not intended to be all-inclusive. Additional duties and responsibilities may be assigned as necessary to meet the needs of the organization.We are proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All employment decisions are made based on qualifications, merit, and business needs. recblid 8of237gois7ucu8lu87ohg3oe6ldxt