Program Director I

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Program Director I

Salary

$73,096.00 - $142,538.00 Annually

Location

Nash County, NC

Job Type

Permanent Full-Time

Job Number

25-09554

Department

Dept of Transportation

Division

Division of Motor Vehicles

Opening Date

08/06/2025

Closing Date

8/20/2025 11:59 PM Eastern

Job Class Title

Program Director I

Position Number

60030869

Salary Grade

NC22

Description

Benefits

Questions

Description of Work

This position with NCDOT offers fullState Benefits (https://oshr.nc.gov/state-employee-resources/benefits) , competitive salaries and many career development opportunities.

This position is policy-making exempt.

This is an anticipated vacancy.

A hybrid work arrangement will be considered.

The North Carolina Division of Motor Vehicles (NC DMV) is undergoing a critical operational and cultural transformation to improve public service delivery, modernize systems, and regain public trust. As a key architect of this turnaround, theChief of Staff (COS)will serve as a highly empowered strategic advisor and problem solver alongside the Commissioner.

The COS will work directly with the Commissioner to align agency operations, policy, and strategy. The COS will play a central role in organizational alignment, transformation initiatives, and executive coordination. This role requires exceptional leadership, cross-functional coordination, and the authority to drive systemic reform. The ideal candidate brings a blend of public-sector understanding, private-sector agility, and a results-oriented mindset.

Strategic Leadership and Change Management

Advise the Commissioner on policy, operational priorities, and strategic planning.

Lead or co-lead high-priority transformation initiatives that cut across multiple units.

Drive cross-functional alignment around key turnaround goals, including improving service quality, fostering employee engagement, and completing a digital transformation.

Operational Problem-Solving and Systems Improvement

Identify and remove bottlenecks in DMV processes; develop and implement scalable solutions including repeatable implementation processes across 118 Driver’s License Offices and 125 License Plate Agencies.

Collaborate with theChief Operating Officer (COO)to improve day-to-day operational efficiency and rigor, ensuring non-duplicative efforts and clear accountability.

Work closely with theDeputy Commissioner for Modernizationto ensure alignment between long-term systems modernization and short-term operational improvements.

Executive Coordination

Serve as the Commissioner’s proxy in interdepartmental and external meetings when needed.

Ensure clear communication and coordination among executive leaders (COO, Deputy for Modernization, General Counsel, HR, Communications, etc.).

Track performance metrics tied to the turnaround agenda and report regularly on progress to internal and external stakeholders.

Organizational Development and Culture

Help shape a positive performance-based culture rooted in accountability, transparency, and continuous improvement.

Support talent development initiatives and internal communications strategies to unify and motivate DMV staff.

Knowledge, Skills and Abilities / Competencies

Management prefers applicants with the following:

Experience in strategic leadership

Experience in operational problem-solving and systems improvement

Proven experience successfully managing complex organizational change

Demonstrated ability to lead without formal authority across diverse functions

Strong analytical, communications, and stakeholder management skills

Additional Expectations:

Systems thinker with a bias for action.

Confident decision-maker who thrives in ambiguity.

Resilient and mission-driven, with a commitment to public service.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience in the area of assignment, including two years of managerial experience in the public or private sectors involving significant decision-making authority in the planning, organizing and directing of operations in the areas of the assigned program(s); or an equivalent combination of education and experience.

Supplemental and Contact Information

DMV HR, Jacquline Carney (919) 615-7229

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

Yes

No

02

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Are you legally authorized to work in the United States?

Yes

No

03

Which of the following best describes your level of experience in strategic leadership?

None

Less than 1 Year

1-2 Years

2-3 Years

3 or More Years

04

Explain how you have experience in strategic leadership.

05

Which of the following best describes your level of experience in operational problem-solving and systems improvement?

None

Less than 1 Year

1-2 Years

2-3 Years

3 or More Years

06

Explain how you have experience in operational problem-solving and systems improvement.

07

Which of the following best describes your level of experience successfully managing complex organizational change?

None

Less than 1 Year

1-2 Years

2-3 Years

3 or More Years

08

Explain how you have experience successfully managing complex organizational change.

09

Which of the following best describes the level of ability you have demonstrated leading without formal authority across diverse functions?

None

Less than 1 Year

1-2 Years

2-3 Years

3 or More Years

10

Explain how you have demonstrated you have the ability to lead without formal authority across diverse functions.

11

Which of the following best describes your level of analytical, communications, and stakeholder management skills?

None

Basic

Intermediate

Thorough

12

Explain how you have analytical, communications, and stakeholder management skills.

13

Which of the following best describes your level of managerial experience in the public or private sectors involving significant decision-making authority in the planning, organizing and directing of operations in the areas of the assigned program?

None

Less than 1 Year

1-2 Years

2 or More Years

Required Question

Employer

State of North Carolina

Website

http://www.ncdot.gov/

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