Operations Director Company Overview Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences. Job Summary The Operations Director is responsible for assisting the Venue Director with the overall management of the venue, focusing on team member management and event execution. This includes the timely setup, operation, and strike of audio visual equipment according to Pinnacle Live's standards, equipment maintenance, logistics, and providing excellent guest service and client satisfaction. Essential Functions Effectively manages client event setups to ensure successful outcomes. Ensures all events are set up according to Pinnacle Live's standards. Maintains inventory in good working and rentable condition. Manages the venue's inventory and equipment location, ensuring security from theft and damage. Assists the Venue Director in managing budgets to increase revenue and control expenses, including subrentals and labor. Handles accurate and timely billing of events and clients. Coordinates equipment maintenance and repairs for damaged equipment. Utilizes company computer systems effectively to communicate and organize workload. Assists in creating client proposals as directed. Supports training and development of the venue team. Communicates questions and concerns to the Director effectively. Creates an environment of continual improvement and boosts team morale. Stays updated on industry trends, tools, and innovations; continually improves technical skills. Attends hotel function review meetings as required. Builds strong relationships with local vendors. Delegates tasks effectively. Develops and appraises team performance, taking corrective actions as needed. Ensures compliance with all standard operating procedures. Performs other duties as assigned. Education & Experience High School Graduate or equivalent. Minimum three years of event technology experience in a hospitality environment. Minimum three years of demonstrated managerial experience. Excellent communication skills to foster relationships with internal teams and external partners. Required Skills & Knowledge Planning and organizational skills. Personnel management ability. Strong interpersonal, verbal, and written communication skills. Customer-focused approach. Attention to detail. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. Benefits Performance-based incentive plans on top of base salary. Generous paid time off, holidays, and sick/personal days. 401(k) plan with contribution match. Health, vision, dental insurances, and more. Physical Requirements Must be able to sit at a desk and operate in a non-climate-controlled warehouse, lift up to 50 pounds, and perform physical activities such as pushing, pulling, reaching overhead, crouching, standing, and walking for extended periods. Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. We are committed to diversity, equity, inclusion, belonging, and mutual respect, actively fostering an environment where all identities and experiences are valued and celebrated.

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