Operations IT Director | Cloud Phone Systems | Call Center

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JOB DESCRIPTION Title: IT Director of Operations Department: IT & Security Reports to: Chief Information Officer Job Summary: As the Director of IT, you will coordinate and oversee all day-to-day operations of the Wesley, LLC umbrella of companies. We’re seeking a motivated, established professional with exemplary customer support abilities and professionalism who thrives in a fast-paced and ever-changing environment. Duties/Responsibilities:
Oversight of day-to-day department logistical and help desk operations
Representing the department in executive-level meetings
Presenting strategic initiatives, KPIs, or department performance metrics at the executive level
Supervising a team of direct reports comprised of system administrators and the help desk team.
Fostering a culture of teamwork and professionalism
Ensuring completion of monthly, quarterly, and yearly department goals
Top-level escalation point for the IT team
Ensuring completion of regularly scheduled system audits
Ensuring stock levels remain at or above minimum counts as dictated by policy
Assisting Legal and Executive teams with any technology-related aspects of projects and litigation
Coordinate, plan, and lead technology-related projects
Recruiting, training, and coaching the IT Admin and Help Desk teams
Ensuring strict adherence to departmental and company policy
Purchasing duty for all company technologies, systems, and hardware
Systems implementation management
Control and evaluate IT systems and data operations
Required Skills/Abilities:
Strong creative, analytical, and leadership skills
Personnel management
MacOS and Apple technology
Identity Management with JumpCloud
Salesforce, Dialpad and Docusign technology administration and uptime management
Troubleshooting and Systems Integrations Problem solving
Experience in IT Management
Must be a people forward, business oriented and communicative person. A successful candidate will be engaging other department and Director level leadership with anticipation about solving problems and providing quick responses as the business needs them.
Must have experience managing and taking care of a high volume call / contact center phone operation.
Reliable transportation
Education and Experience:
Bachelor's Degree or equivalent work experience
7+ years IT helpdesk experience
5+ years IT helpdesk management experience
Established success in the IT field
In Office Monday - Thursday 9:00 AM - 5:00 PM | Friday 9:00 AM - 3:00 PM
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Location:
Franklin
Job Type:
FullTime

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