Responsibilities:

Customer Relationship Management: Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges. Sales Strategy Development: Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.

Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them. Upselling and Cross-selling: Proactively identify opportunities to upsell additional Five9 products or services to existing customers.

Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.

Develop and present compelling proposals that showcase the value of expanding their engagement with Five9. Market and Competitor Analysis: Stay informed about industry trends, market dynamics, and competitor activities.

Use this knowledge to position Five9 as a leader and differentiate our offerings. Key Responsibilities (continued): Create and drive revenue within a specified region or list of named accounts.

Generate business opportunities through professional networking and cold-calling.

Drive brand awareness, campaigns, and lead generation via networking, associations, etc.

Meet and exceed all quarterly and annual sales quotas.

Own the sales cycle from lead generation to closure.

Develop business plan and present the business plan during quarterly review sessions.

Maintain account and opportunity forecasting within our internal forecasting system (SFDC)

Self-generate leads from a personal connection, referral partners, and regional networking events

Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience. Key Qualifications: Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>

Be able to work independently and as part of a team in a fast pace, rapid change environment.

Success selling at the C-level

Documented track record of sales excellence

A proven sales hunter and closer

Superior professional presence and business acumen The Mid-Market Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: .

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.