JOB OVERVIEW:

As Vice President of Operations for Sun Hill Properties and Managing Director of Hilton Universal, you will lead the strategic and operational oversight of multiple hotel properties, ensuring alignment with corporate and franchise standards while maximizing profitability, guest satisfaction, and operational excellence. You will play a pivotal role in driving GOP growth and Revenue Growth Index performance. The position requires a dynamic, hands-on leader with a deep understanding of hospitality operations, financial acumen, and an unwavering commitment to service excellence.

WHAT WE OFFER:

• Salary: $200,000-$220,000 annually
• Medical, dental, vision insurance
• 401(k) with company matching
• Complimentary employee cafeteria and parking
• Exclusive worldwide Hilton employee travel discount program
• Opportunity to participate in multi-million view TikTok videos (@hiltonuniversal)
• ... and more

DUTIES & RESPONSIBILITIES:

• Provide executive oversight of all hotel operations as outlined in the organizational structure.
• Lead regular meetings with department heads to ensure operational alignment and goal tracking.
• Ensure strict compliance with brand and company SOPs, service standards, and policies.
• Oversee key property initiatives including capital projects, service recovery, and renovations.
• Respond effectively to guest concerns and manage service recovery protocols.
• Lead the preparation and execution of the hotel’s annual operating budget, sales and marketing plans, and capital budgets.
• Drive ongoing profitability by achieving or exceeding revenue and guest satisfaction targets.
• Ensure all decisions reflect the best interests of the property, owners, and management.
• Deliver on budget goals and implement both short- and long-term strategies.
• Identify opportunities for cost savings and operational improvements.
• Analyze P&L statements and deploy strategies to optimize financial performance.
• Monitor business reports daily to make timely, data-driven decisions.
• Ensure accurate monthly forecasts across departments, including Rooms, F&B, etc.
• Implement yield management and sales strategies to maximize RevPAR and total revenue.
• Provide monthly performance reports to ownership and stakeholders.
• Participate in the planning and achievement of IBT growth targets.
• Oversee procurement of operating supplies, equipment, and third-party service contracts.
• Approve hiring decisions for key leadership roles.
• Collaborate with head of divisions for execution and consistency in all departmental operations.
• Foster career development and succession planning for hotel team members.
• Lead by example in guest relations, taking ownership of all service recovery actions.
• Guide long-term business planning and strategic execution.
• Ensure continuous operational improvement through regular audit responses.
• Support corporate client acquisition and retention initiatives alongside the sales team.
• Lead compliance efforts with internal and external audits and regulatory bodies.
• Ensure full compliance with legal, fire, health, and occupational safety standards.
• Represent the company in community efforts and travel as necessary to support business needs.

• Provide strategic leadership and operational oversight of all hotel assets under Sun Hill Properties.
• Recruit, develop, and lead a high-performing team of General Managers.
• Analyze key business metrics, including market share, financials, inventory, guest satisfaction, and employee engagement to inform strategic decisions.
• Develop and execute property-level business strategies aligned with broader company goals.
• Continuously assess competitive landscape and industry trends to identify new opportunities and areas for improvement.
• Work closely with GMs to ensure strategic plans are executed effectively and profitably.
• Collaborate with Sales and Marketing to align efforts with brand standards and maximize revenue generation.
• Partner with Revenue Management to develop strategic pricing plans, forecast demand, and optimize yield.
• Drive RevPAR, occupancy, and market share growth across the portfolio.
• Build and maintain strong relationships with ownership, delivering clear and consistent communication on performance and initiatives.
• Conduct regular operational audits and ensure brand, safety, legal, and quality standards are upheld across all properties.
• Oversee labor and capital expenditures to support long-term financial health.

QUALIFICATIONS & REQUIREMENTS :

Education & Experience:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field required.
• Minimum of 10–15 years of progressive hotel operations experience, with at least 5 years in a senior leadership or regional operations role within a branded, full-service hotel environment.
• Proven track record of successfully managing high-profile hotel assets and leading large, multi-disciplinary teams.
• Demonstrated success in driving GOP, RevPAR, and Revenue Growth Index across multiple properties.
• Experience working within Hilton brand standards and franchise systems highly preferred.

Essential:

• Must be able to speak, read, write and understand English, additional language skills preferred.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Most tasks are performed independently or in a team environment with the employee acting as a team leader. There is minimal direct supervision.
• Desire to participate as part of a team.
• Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Ability to apply supervisory/management (soft) skills.
• Proficiency in the use of essential office and communication software, including Microsoft Office Suite, Zoom, Adobe, and related platforms; demonstrated ability to effectively lead teams in remote and hybrid work environments
• A strong commitment to staying abreast of technological advancements, with a sophisticated understanding of and proficiency in artificial intelligence tools and systems to support strategic decision-making and drive operational excellence.

Physical, Mental and Environmental & Technical Demands

Fast paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process.

Schedule

The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required.

Additional Requirements:

• Ability to travel regularly as needed to support hotel operations and development initiatives.
• Proficient in Microsoft Office Suite, hotel property management systems (PMS), and industry analytics tools (e.g., STR).
• Commitment to excellence, integrity, and continuous improvement in service delivery and operational performance.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt (per the Fair Labor Standards Act).

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.