Responsibilities Lead the end-to-end strategy, roadmap, and delivery of the OMS platform and Payment/Fraud processors Lead a team made up of 5 technical experts, extended with an international dedicated team through vendors. ⁠Partner hand in hand with the business partners to build product roadmap and priorities Manage OMS and PSP integrations with ERP, WMS, POS, e-commerce, CRM, & Supply Chain systems. Improve payment success rates through PSP/Fraud optimizations Ensure accurate and efficient order capture, routing, allocation, and fulfillment. Oversee systems performance, data integrity, and issue resolution. Partner with supply chain, logistics, customer service, and tech teams. Evaluate and implement enhancements to improve operational efficiency and customer experience. Manage vendor relationships and contractual agreements related to OMS/PSP/Fraud Evaluate the impact of OMS and PSP/Fraud system evolutions on other IT departments Leverage AGILE methodology to deliver value Monitor KPIs and provide regular reporting to leadership. ⁠Ensure system compliance with data privacy and security regulations. Key Accountabilities IT Product Ownership: Contribute actively to build a fluid streamlined architecture for the OMS and PSP/fraud and around (integration with other tools), improve current OMS/PSP/fraud setup performance, build product roadmap hand in hand with IT and business. (incl KPIs and perf reports) Manage and develop direct reports through the performance management processes, ongoing coaching, and career discussions. Manages and measures vendor/partner performance. Challenges partners/vendors Deliver projects involving the OMS/PSP/Fraud on time under high quality standards, omnichannel wise (retail, B2B, ecommerce, CRM, Supply Chain…) Establish a strong IT partnership to build a common IT vision and anticipate impacts of the OMS/PSP/Fraud evolutions / changes on the other departments Required Qualifications Bachelor's degree and/or relevant experience 8-10 Years of experience in e-commerce / omnichannel/Payment ecosystems Familiar with AGILE methodology Experiencing managing vendor/partner contracts and resources Experience leading Product/Development teams leveraging traditional waterfall and agile delivery methodologies. Demonstrated experience documenting use cases and functional requirements and experience developing and implementing software/business capabilities. Excellent analytical and problem-solving skills Excellent written and verbal communications skills Strong presentation skills Strong business acumen Preferred Qualifications Retail / ecommerce / omnichannel experience a plus Experience with Sterling and Adyen/Cybersource is a plus The hiring range for this position ranges from $181,000- $214,000. The salary offered will be dependent upon candidates’ relevant skills and experience.