Overview Group Director, Tech Product Owner – MDM

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role CHANEL is looking for a Group Director, Tech Product Owner - MDM in New York City. This tech product owner, of cloud-based Master Data Management (MDM) solution built on Reltio and Microsoft Azure, will join our BI/CRM Technology Team in Manhattan. The ideal candidate will play a leading role and be the primary contact for all core activities on this MDM program and will collaborate with different business stakeholders and corporate functions.

Our ideal candidate will have a minimum of 10 years of proven hands-on experience in Tech Product Management with deep expertise in MDM concepts and data integration (ETL, API, data lakes, etc.) in a retail company. Must have a passion for Tech Product Management mastery, facilitation expertise, strong technical expertise to partner with different service owners, and exceptional communication skills as this role will interact with executive level committees for strategic advice, guidance and direction.

This Group Director, Tech Product Owner – MDM will report to the Head of BI/CRM on the Technology team for the CHANEL US Region. This role is presently an individual contributor with no direct reports.

You are energized by

MDM, Product Ownership

Working in a highly collaborative, analytical, and fast-paced environment

A space to explore curiosity and foster creativity

The Luxury Retail Industry and the House of CHANEL

Building relationships and communities across business units and tech

Identifying opportunities and tackling complex problems prevalent in Luxury Retail

Storytelling and facilitating, regional executive updates and presentations

Developing playbooks and connected touchpoints

What you will bring to the team

Minimum of 10 years of multidisciplinary professional experience with an emphasis on Tech Product Management and Information Systems - MDM

Expertise and oversight of technical roadmaps for MDM platform, working with Global Tech and PMO and defining integration of regional touchpoints and data schema into MDM (Azure, Reltio, DQM like Precisely)

Ability to manage, match and merge configurations with global counterparts, survivorship rules, and hierarchy modeling

Establish data quality metrics and monitor compliance

Proven experience enforcing Data Governance policies to ensure Data Owners, Data Stewards and Data Custodians understand their roles

Ability to collaborate with legal on compliance for Data Subject Requests and data deletion requests (OneTrust)

Strong presentation, storytelling, PowerPoint & facilitation experience; presenting to local and global executive leaders

Proven ability to lead end-to-end delivery with minimal guidance and influence the business on best practices

Knowledge to collaborate with architects and data engineers for seamless integration to CDP, analytics platforms and downstream systems

Coordination to ensure data protection across its lifecycle, enforcing security guidelines on encryption management, access control, secure data flows, threat mitigation

Excellent written and oral communication skills with stakeholders

Collaboration with CDP Product Manager on required data mappings, merge instructions and integrations

Establish and enforce SLAs for platform support, monitoring and up-time

Experience in setting up, operationalizing, and growing technology services

Luxury global retail experience highly preferred

Position Logistics

Position based in New York City, hybrid 3 days onsite. CHANEL HQ, Midtown, Manhattan.

Must have Retail Industry experience

Minimum of 10 years of experience in Tech Product Management with deep expertise in MDM concepts and data integration (ETL, API, data lakes, etc.) in a retail company

Deep expertise of data privacy, security, regulatory requirements (GDPR, CCPA, OneTrust, etc.). Representing the US on the global platform.

Familiarity with Microsoft Azure, Kafka, Reltio (SaaS, MDM platform or similar). Must have experience owning a tech product roadmap

Luxury global retail experience highly preferred

Strong presentation, storytelling, PowerPoint & facilitation experience; presenting to local and global executive leaders

Bachelor's or Master's Degree preferred in Information Systems or Management Systems or equivalent

Occasional presence in Piscataway, NJ. Light international travel may be required

Some availability/flexibility to accommodate international teams and schedules when needed

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances are deemed appropriate.

Compensation

The anticipated base salary range for this position is $134,900 - $200,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered. Other components may include bonus potential, benefits, and/or perks.

Benefits and Perks

Wellbeing resources include dedicated paid time off for wellbeing and a Wellbeing fund

Family and care giving benefits including parental leave, fertility support, MilkStork, and Care.com Membership

Generous paid time off policies including vacation, holiday, sick and volunteer days

401K and other incentives

Robust healthcare offerings; medical, dental, vision, and related programs

Life insurance and disability coverage, along with additional benefits

Additional Information Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best. This is reflected in the Diversity and Inclusion section, Chanel Community, Sustainability, Arts and Culture, Fondation Chanel, and Career and Leadership Development information provided. Chanel reserves the right to edit or update information as needed.

Diversity and Inclusion

CHANEL promotes Diversity & Inclusion and fosters respect, empathy and dignity for all. Employee Resource Groups are available in the US, open to all, and aimed at fostering a diverse, inclusive, and equitable community.

Chanel Community and Sustainability initiatives are described, including volunteer opportunities and philanthropic support. Fondation Chanel and cultural programs are also highlighted.

Career and Leadership Development resources are available to employees, including programs and coaching.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.

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