Overview & Responsibilities:

Preforms or works directly with the public Greets families and guests Answers calls in a timely fashion from a multi-line phone system Cleans and maintains the preparation room and its supplies Processes and maintain at-need and pre-need case files Assists with embalming, dressing, cosmetizing, and casketing of the deceased Transfers deceased from place of death to funeral home and crematory Enters vital information into software systems Processes files from start to finish, including filing flag forms, completing trust account forms, ordering death certificates, etc. Provides both standard and customized service materials Releases urns, service materials, personal property, and flags to families Updates list of family members to contact for information Responds to emails efficiently and timely Stocks and organize urns Places obituaries for families in the newspaper, social media, and website Responds and attends to inquiries as required Performs other duties assigned Requirements & Qualifications: High school diploma or equivalent Currently enrolled in or have completed an accredited mortuary science program Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) Self-motivated and energetic Strong verbal and written communication skills Caring, empathetic, and committed to providing best-in-class service to customers Sensitivity and knowledge of different philosophical systems and religions Knowledge of basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture Valid state-issued driver’s license with a clear driving record Team Member Benefits Include: Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage Unique ShareLife technology lets you create one-of-a-kind life celebrations for the families you serve Competitive salaries and performance incentives Team member referral program Medical, dental, prescription, and vision insurance Vacation, sick, and holiday pay 401k with company match Company-paid life insurance, long-term disability, and short-term disability #HP2023