Duties/Responsibilities

System Support & Optimization Provide real-time support to end-users, troubleshoot issues, and implement timely resolutions, following a dedicated support model. Proactively monitor system health, identify potential problems, and implement preventative measures. Evaluate and optimize financial system processes and workflows for greater efficiency, accuracy, and compliance. Project Management & Implementation Lead system enhancements, upgrades, and integrations in close collaboration with IT and other departments. Develop and execute test plans to ensure system functionality and quality assurance. Manage the change management process, including creating and delivering training materials for end-users to support adoption of new features, system changes, and best practices. Strategic Planning & Analysis Collaborate with stakeholders to gather requirements and analyze business processes related to financial systems. Conduct data analysis to identify system gaps, errors, and opportunities for improvement. Develop tailored solutions that align with long-term financial strategies and company objectives. Collaboration & Communication Serve as a subject matter expert and system champion, promoting adoption and maximizing technology investments. Work closely with the Finance team and other stakeholders to ensure seamless integration and effective communication. Contribute to financial reporting and analysis requirements as needed. Security & Compliance Maintain system security by managing access in defining, implementing, and enforcing data governance policies for financial systems. Ensure compliance with all relevant regulations and with the annual financial audit process and the collection and upkeep of supporting documentation Qualifications Requires 5-7 years of experience in a similar role and subject matter expertise. Bachelor's degree in relevant area, or other related field equivalent work experience. Strong understanding of accounting principles, financial systems, and data management. Relevant IT program management work experience. Experience with NetSuite, Workday Adaptive, Dynamics 365 Sales, and other relevant financial systems (Ramp, ADP Workforce Now, DocuSign CLM a plus). Must be self-managing, highly motivated and have a strong commitment to quality. Ability to comprehend and break down complex business concepts quickly. Able to take creative approaches to solving challenging problems in a collaborative setting. Excellent analytical, problem-solving, and communication skills. Strong understanding of business processes and customer service issues. Ability to effectively manage simultaneous assignments with minimal supervision. Professional presentation skills. Physical Requirements Able to remain in a stationary position working on a computer Move about the office to access office machinery, meeting rooms, etc. on occasion Operate a computer and other office machinery such as printers and copy machines Transport items and equipment up to 10 lbs. on occasion Travel Requirements Up to 25% This job outlines the typical accountabilities and requirements of the position and should not be construed as an all-encompassing description of every duty performed by or expected of the incumbent.