This leadership role is performed onsite in Orchard Park, NY.

The Financial Aid Director is responsible for managing and overseeing all financial aid operations for our Online Education Campus, located in Orchard Park, NY. The Director ensures that Financial Aid processes are carried out efficiently, effectively, and in compliance with federal and state regulation and institutional policy. This position requires a dynamic leader who is not only skilled in Financial Aid administration but also committed to creating a supportive, accessible, and transparent Financial Aid experience for all online students.

Working in coordination with leadership peers, the Online Financial Aid Director will provide strategic direction and supervision of the Financial Aid Team and develop operational policies and procedures consistent with institutional policy. This role requires the ability to adapt to a fast‑paced environment and a dedication to continuous professional development to stay current with industry standards and best practices.

Essential Duties and Responsibilities Leadership & Team Management

Supervise daily operations of financial aid staff, including customer service, new and continuing student advisors, and verification teams.

Recruit, hire, and conduct performance evaluations for staff.

Ensure ongoing training and professional development for the financial aid team.

Maintain high customer service standards for students and internal departments.

Financial Aid Operations & Compliance

Oversee financial aid disbursement and cash management, ensuring timely packaging.

Develop and implement procedures to ensure the efficient operations of online financial aid.

Ensure appropriate systems and controls are in‑place and monitored to ensure the campus remains in full compliance with all applicable agreements.

Responsible for managing institutional quality review and federal audit processes pertaining to the online campus.

Student Support & Financial Counseling

Ensure proper processes and guidelines are followed to advise students on financial aid options, financial literacy, and regulatory requirements.

Communicate students' rights and responsibilities regarding aid programs.

Ensure high‑quality customer service and meet call quality assurance objectives.

Collaboration & Reporting

Coordinate with the Business Office for proper cash management.

Ensure accurate and timely reporting of Drops and R2T4’s processes are followed.

Prepare financial aid reports for leadership meetings.

Manage scholarships and institutional grants within budget guidelines.

Strategic Initiatives & Institutional Support

Participate in campus management team efforts to enhance student support and enrollment outcomes.

Adapt financial aid processes to align with institutional goals and regulatory changes.

College Competencies

Accountability, adaptability, and strategic decision‑making.

Strong team‑building and coaching abilities.

Emotional intelligence and resilience under pressure.

Qualifications

Bachelor’s degree required; Master’s preferred.

5–7 years in financial aid with 5+ years managing teams of + staff.

Strong leadership, customer service, problem‑solving, and communication skills.

Proficiency in Microsoft Office and financial aid systems.

Physical Demands and Work Environment

Primarily office‑based; requires sitting, computer use, and occasional lifting (up to lbs).

Must be able to communicate effectively in person and via phone.

Position Status: Exempt

Work Hours: Monday–Friday (8 am–5 pm), some evenings & weekends

Reports To: Vice President of Online Operations

Location: Orchard Park, NY (Onsite)

Background Check or Licensing Requirements: This position requires a background check.

Starting Salary Range: $, - $, per year

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

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