Executive Director, Head of Experience Design (UX) & Digital Strategy, Firmwide Marketing

About the Company

Top-tier global investment bank

Industry Financial Services

Type Public Company

Founded 1935

Employees 10,001+

Categories

Asset Management Financial Services Lending Investment Banking Investment Management B2B Consulting & Professional Services Marketplace Banking Brokerage Economics Finance IPOs Personal Finance Publicly Traded Business Wall Street Keywords Savings & Investing Credit Insurance Morgan Stanley

Specialties

sales & trading investment banking investment management prime brokerage research institutional consulting wealth management and private wealth management

Business Classifications

B2B Marketplace

About the Role

The Company is seeking an Executive Director, Head of Experience Design (UX) and Digital Strategy to lead the development and scaling of seamless digital experiences across various distribution channels and platforms. This role is pivotal in driving the creation of compelling, human-centered experiences that align with business objectives and exceed client expectations. The successful candidate will be responsible for transforming the global website presence, leading the design of end-to-end client journeys, and overseeing the Experience Design team. A key focus will be on integrating new technologies, including AI, and ensuring a consistent, audience-led framework that enhances the brand and customer experience. The role requires a visionary digital strategist with a strong background in UX, UI, and service design, as well as excellent leadership, communication, and stakeholder management skills.

Applicants for this role at the company should have a minimum of 10 years' experience in digital experience and marketing, with a specific emphasis on website strategy and experience design. A background in design, HCI, psychology, or a related field is preferred, along with a proven track record in leading digital transformation and innovation initiatives. The ideal candidate will have a deep understanding of user-centered design, design thinking, and systems thinking, and be adept at using tools such as Figma and FigJam. Experience in the financial services industry is a plus. The role demands a strategic thinker with a focus on digital growth, strong visual design sensibility, and a commitment to accessibility and inclusive design principles. The candidate should be comfortable in a fast-paced environment and be able to mentor and foster a culture of continuous learning within the team.

Hiring Manager Title Global Head of The Creative Studio

Travel Percent Less than 10%

Functions

Marketing Non-Profit Management