Description:

Executive Assistant / Member Services Coordinator

Georgia Association of Community Services Boards, Inc.

Greater Atlanta Area, Georgia

$24.00 - $26.44 /hour

Full-Time: 40 hours/week, hybrid

Put the CARE in your CAREER!

ABOUT GEORGIA ASSOCIATION of COMMUNITY SERVICES BOARDS (GASCB): The Georgia Association of Community Services Boards, Inc. (GACSB), a 501(c)(6) non-profit trade association, believes people across the State of Georgia deserve nothing less than a thriving, experienced Network of Community Services Boards. GACSB’s 22 Community Services Boards network is comprehensive, statewide, and governed by community boards and locally elected representatives offering mental health, substance use, and intellectual/developmental disability services.

ABOUT THE POSITION: GACSB contracts with CCSI to employ a highly organized and detail-oriented Executive Assistant / Member Services Coordinator to provide critical support to the Executive Director/CEO and ensure the seamless execution of GACSB’s services, programs, initiatives, and operational functions. Working independently in a fast-paced environment with changing priorities, this position performs a broad range of executive administrative, organization, and coordination duties. This role works closely with the Executive Director, Board of Directors, Leadership Team, Task Forces, Committees, and serves as a liaison to both internal and external customers and clients. The Executive Administrative Assistant professionally represents the Executive Director/CEO and GACSB at all times, with a focus on providing exemplary service to all constituents. This position also leads, coordinates, and supports special projects, initiatives, and events to fulfill the objectives of the strategic plan and mission.

ESSENTIAL RESPONSIBILITIES BY CATEGORY:

Executive Assistant

• Provide executive-level administrative support to the Executive Director, including managing emails, calendar, scheduling, and prioritizing tasks.
• Screen requests, coordinate logistics, and prepare materials for internal and external meetings, webinars, and events.
• Draft, edit, and distribute a variety of professional documents including agendas, reports, memorandums, presentations, and correspondence.
• Monitor and maintain accurate records, organize files, and oversee the timely and accurate completion of administrative tasks.
• Coordinate and book travel arrangements; prepare travel itineraries and resolve related issues; submit and reconcile expense reports.
• Conduct research, gather and summarize information in preparation for meetings, decisions, or communications.
• Manage purchasing and supply orders for the Executive Director/CEOand department as needed.
• Perform duties with a high level of confidentiality, discretion, and professionalism.

Project Coordination

• Lead and support special projects and initiatives assigned by the Executive Director, setting goals, tracking timelines, and delivering results.
• Participate in cross-functional project teams to support implementation, execution, and follow-up activities.
• Plan, coordinate, and execute all aspects of internal and external events, including, but not limited to, identifying and securing venues, managing vendor and sponsor relationships, coordinating guest and participant registration, developing event communications, and overseeing catering, materials, and on-site logistics.
• Ensure timely and effective communication with all stakeholders before, during, and after events; monitor event budgets, contracts, and invoices.
• Prioritize time and resources across concurrent responsibilities to meet strategic objectives and deadlines.
• Monitor project and event milestones, gather feedback, and ensure ongoing alignment and continuous improvement.

Quality and Business Results

• Maintain focus on GACSB’s goals and strategic priorities in all activities.
• Compile, review, and analyze data to support reporting, evaluation, and decision-making needs.
• Maintain accurate databases and records to support internal operations and external communications.
• Consistently meet deadlines, quality expectations, and required business results.
• Uphold ethical standards and organizational confidentiality to protect operations and stakeholder trust.

Communication and Innovation

• Serve as a liaison between the Executive Director/CEO and external stakeholders, partners, and internal teams, ensuring timely and professional communication.
• Represent the Executive Director/CEO and the organization in a positive, responsive, and service-oriented manner.
• Clearly communicate expectations, deliverables, and follow-up across stakeholders.
• Contribute to the creation and monitoring of GACSB's marketing and communication content across social media platforms and the website.
• Identify opportunities for process improvement and propose innovative solutions to enhance effectiveness and efficiency.
• Engage in continuous professional development through open feedback and skill-building aligned with future growth.

All other duties as assigned.

Requirements:

REQUIRED COMPETENCIES:

Teamwork and Cooperation

• Foster a positive, respectful, and collaborative work environment across teams and departments.
• Support a culture of shared responsibility and mission alignment, contributing to common goals and timely completion of deliverables.
• Treat colleagues, members, and stakeholders with dignity, maintain a friendly demeanor, and value the contributions of others.

Organizational and Project Management Skills

• Strong ability to manage multiple priorities, track details, and meet deadlines in a dynamic environment.
• Proven skills in planning and coordinating complex projects with a results-oriented mindset.

Communication and Interpersonal Skills

• Excellent verbal and written communication skills, with the ability to engage effectively with diverse audiences.
• Professionalism and discretion in handling confidential and sensitive information.
• Responsiveness and proactive communication to keep all stakeholders informed and up-to-date.

Technical Proficiency

• Proficiency in Microsoft Office Suite, project management tools, and other standard software.
• Strong proficiency in Microsoft Office Suite, project management, and virtual meeting tools (Zoom, MS Teams, WebEx, Google Meet, etc.)
• Proficient in marketing and content creation tools (e.g., CapCut, Canva, WordPress, social media, and email platforms)
• Proficient in survey tools and online research.
• Ability to adapt to new technologies and tools to enhance productivity.

Problem-Solving and Initiative

• Resourceful and proactive approach to identifying challenges and implementing practical solutions.
• Flexibility and adaptability to changing priorities and organizational needs.

EDUCATION AND EXPERIENCE:

• A minimum of a bachelor’s degree and 3 years of experience in a similar role, preferably in a nonprofit or membership-based organization, or equivalent education and work experience (see CCSI's equivalency chart)
• Excellent written and verbal communication skills.
• Demonstrated experience planning and managing professional events, including vendor/sponsor coordination and logistics.

ADDITIONAL REQUIREMENTS:

• Successful completion of all required screenings.
• Must be willing and able to travel as assigned and scheduled to different locations to execute job duties successfully.
• Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.

ABOUT CCSI: CCSI is a not-for-profit management services organization with a special focus in the area of behavioral health and human services. We help provider agencies, local and state governments, and other not-for-profit organizations deliver programs and services that improve the health and quality of life for the people they serve. Our customers are our partners, and we work hard to develop the longstanding, productive relationships needed to support high-quality services.

CCSI’s culture is one that values integrity, innovation, community connectedness, and exceptional customer service. We are committed to maintaining a diverse workforce, an inclusive environment, and efforts aimed toward dismantling structural racism. Our people make CCSI what it is and in turn, we strive to create a work environment that supports both personal and professional growth. We work hard and appreciate the importance of wellness through work/life integration.

ABOUT MANAGEMENT SERVICES: CCSI’s Management Services provides customers with specialized management and administrative services in Finance, Revenue Cycle Management, Human Resources, and employment of record staffing tailored and scaled to meet the needs of small to mid-sized not-for-profit organizations. As systems and funding structures continue to evolve at a rapid pace, so must an organization’s business infrastructure. CCSI partners with organizations across New York State and beyond, providing the back-office services needed to support the not-for-profit community in delivering innovative, high-quality services.

OPERATING PRINCIPLES AND DEMONSTRATED BEHAVIORS:

Ability to demonstrate, understand and apply our workplace values through behaviors and actions. These operating principles are expected of all employees in all roles. All applicants (internal and external) must evidence their attitudes/behaviors as part of the application process:

• Excellence in Customer Service
• Collaboration
• Honoring People and Their Work
• Individualized Work/Life Integration
• Integrity
• Innovation
• Community Connectedness
• Diversity & Inclusion

CCSI does not accept inquiries from third party recruiters or search agencies.

Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.