Director/Senior Director of Sales Operations Sales | Long Beach, United States Description Laserfiche is hiring for a Director/Senior Director of Sales Operations who is responsible for leading, overseeing and optimizing the sales operations of the Company’s US based direct sales organization. This senior-level role will be responsible for collaborating with existing sales leadership to lead, mentor, develop and execute strategic sales operations, including planning, forecasting, budgeting, and implementing sales reporting, tools and processes to improve, streamline and guide enterprise-wide SaaS sales revenue growth. This integral role combines strategy, analytics, process improvement, leadership, and training to ensure the sales organization is running efficiently while achieving revenue and margin targets. Key responsibilities include tracking and driving efficiency, building SaaS sales operational frameworks, optimizing performance across all direct sales teams, managing CRM activity (Salesforce), ensuring data integrity, influencing executive leadership to set sales targets appropriately and ensuring alignment with company revenue goals. The Senior Director will partner closely with the VP of Sales and other senior leaders to drive organizational effectiveness, pipeline velocity, and customer success. Location: Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA Remote work from home on Mondays and Fridays About the Role - Key Responsibilities: Sales Strategy & Planning Oversee the direct sales organization, providing leadership, goal setting, and performance management Develop and execute SaaS sales strategies to scale revenue, improve sales efficiency, and ensure delivery excellence for our SaaS solutions Partner with executive leadership to set sales goals and revenue targets Drive territory planning, sales forecasting, and pipeline management and analysis Generate sales reports, analyze key performance indicators (KPIs), and provide actionable insights to sales leadership Mentor and develop high-performing leaders and teams, fostering a culture of accountability, collaboration, and continuous improvement Operations & Process Optimization Develop and streamline sales processes, policies, and systems Implement and optimize sales enablement technologies including CRM system (Salesforce), to improve efficiency and productivity. Ensure high levels of quality, accuracy, and consistency in sales data within Salesforce Standardize reporting and performance dashboards using SaaS best practices for sales adoption Establish a data-driven sales operations framework Revenue & Performance Management Support the development and assignment of sales targets while monitoring performance Monitor win rates, deal cycles, and churn rates Identify and recommend adjustments to improve sales cycles, processes, and policies to improve effectiveness and efficiency Implement best practices in deal structuring and resource allocation Provide regular reporting and business insights to the VP of Sales and executive leadership team to support decision-making Promote best practices for direct sales team customer-related performance Cross-Functional Leadership Drive operational alignment between sales, professional services, and finance to optimize customer onboarding, adoption, and long-term value realization Partner with Finance, Marketing, and Product teams to ensure business strategies support revenue growth and customer satisfaction Ensure smooth handoffs from sales to post sales teams Work closely with Finance and the VP of Sales to provide input on the design and administration of sales incentive compensation plans About You - Essential Qualifications Bachelor’s degree or equivalent experience preferred 10+ years of experience in sales operations or sales leadership in a SaaS organization 10+ years in direct and channel partner sales in a SaaS organization Proven track record of leading direct SaaS sales organization with measurable revenue and delivery growth Deep expertise in SaaS sales operations processes, including forecasting, pipeline analysis, and sales enablement Strong financial and business acumen with the ability to model, analyze and communicate complex data Hands-on experience with CRM and analytics systems. Salesforce and Power BI, a plus Exceptional leadership skills with the ability to build, motivate and scale high-performing teams Outstanding communication, influencing, and executive-level presentation skills The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate’s geographic region, job-related knowledge, skills and years of experience amongst other factors. $195,000 - $250,000 per year Perks & Benefits at a Glance Generous time off: 15 Days of Vacation 3 Floating Holidays 2 Paid Volunteer Days 9 Paid Holidays Free Parking: covered and EV charging stations Various 401 (k) Investment Options and Generous Company Match HMO and PPO Medical Care Options (Employees are fully covered under HMO) Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time. About Us Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia. Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

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