SUMMARY

: Director of Hotel Operations oversees a wide range of responsibilities aimed at ensuring the optimal performance and profitability of hotel operations. As the Senior Leader, the Director of Hotel Operations is tasked with setting strategic goals, developing policies, and leading a team of leaders, managers and staff members. This position requires a blend of leadership, financial acumen, and a deep understanding of the hospitality industry to deliver a luxury guest experience while driving growth and operational efficiency. This role is a hands-on day to day visible leadership role. EDUCATION and/or EXPERIENCE: Bachelors degree in Hospitality Management, Business Administration, or related field

Minimum of 5 years of progressive hotel management experience, including senior-level leadership

Proven leadership and team management abilities

Strong financial and business acumen , including budgeting, forecasting, and analysis

Knowledge of hotel management systems

Excellent communication, interpersonal, and organizational skills

Ability to multitask and perform effectively under pressure

In-depth understanding of hospitality industry trends

Strong problem-solving and conflict resolution skills

Flexibility to work extended hours, including evenings, weekends, and holidays ESSENTIAL DUTIES AND RESPONSIBILITIES: Leadership & Operations Provide hands-on, visible leadership across all hotel operations in a multi-unit resort environment

Oversee day-to-day performance to ensure smooth, efficient, and guest-focused operations

Lead, coach, and develop department heads, managers, and staff to maintain a high-performing team culture Financial & Strategic Management Develop and implement short- and long-term business strategies to achieve revenue and profitability goals

Oversee financial performance, including budgeting, forecasting, and reporting

Monitor operational and financial data to identify opportunities for improvement and growth Guest Experience & Service Standards Ensure exceptional guest service and satisfaction throughout all departments

Address and resolve guest concerns promptly and professionally

Implement and oversee quality control programs to maintain service excellence SUPERVISORY RESPONSIBILITIES: Provide leadership and oversight to department leaders to include; Front Office, Guest Services, Bell Services, Transportation, Facilities, Spa, Housekeeping, and Recreation. PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand for the majority of the shift, walk, sit, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.